BES EXpress: impossible to attach device to a user

Hi there,
I have a BES Express server
I want to use wired to activate user with device
I can not attached a device to a user
I get the message "The BlackBerry Administration Service was unable to retrieve specific device attributes from the device that is connected to your computer."
In the event log, I get

Nom du journal :Application
Source :       BlackBerry Dispatcher BBSERVER
Date :         01/10/2013 10:33:24
ID de l'événement :20574
Catégorie de la tâche :Aucun
Niveau :       Avertissement
Mots clés :    Classique
Utilisateur :  N/A
Ordinateur :   BBServer.quennelle.com
Description :
{SIMONETTI Fabien} RPC command failed - no connection to BES Agent
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="BlackBerry Dispatcher BBSERVER" />
    <EventID Qualifiers="45055">20574</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-01T08:33:24.000Z" />
    <EventRecordID>3218</EventRecordID>
    <Channel>Application</Channel>
    <Computer>BBServer.quenelle.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>{Name user} RPC command failed - no connection to BES Agent</Data>
  </EventData>
</Event>
Please help me
simlipAsked:
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KimputerCommented:
Isn't the BES Express server there to serve them information over 3G ? Why not just activate it over 3G then?
0

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