have to create a scan to folder share

Hi Experts,

I have a new printer and I need to configure scan to folder.
On another site we have done it already.

But in one site it is a problem.
When I type the sharename \\server\share
It is not working.
To another server in another site it is working.

Do I oversee some server settings ?
I can ping the server and the server is configured for shared folders.
Because other scan shares on it.
Eprs_AdminSystem ArchitectAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

WindowsITAdminCommented:
Hi Eprs_Admin
Have you tried to access to \\server\share from a domain-joined computer on the same network? Does it work?
Maybe there is an authentication problem, is your scanner sending some username and password to the file-server?
What is the exact error?
Hope this helps.
0
Jason WatkinsIT Project LeaderCommented:
If Active Directory is running the network environment, a username and password will be needed for the printer to write to the network share. I would never configure a share so that anyone with network access could write. That could be a security nightmare.

Is the printer configured with the proper DNS and WINS (if available) servers? "\\server\share" will resolve that name to IP address on the network via broadcast.
0
Eprs_AdminSystem ArchitectAuthor Commented:
when I connect from a computer on site to the share, then I can connect.

But still not from the printer.
The user credentials are correct.

Can it be a port issue ?
The firewall and antivirus on the server is off.
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Jason WatkinsIT Project LeaderCommented:
I still think it may be the printing not having the correct DNS/WINS server settings. Your computer probably gets its settings from DHCP, if it does not, then someone would have had to add the DNS/WINS settings manually. You might have to do that to the printer. All network printers should probably have static IP addresses.
0
Eprs_AdminSystem ArchitectAuthor Commented:
the DNS settings are correct.
The IP settings are static and nor dhcp.

For some reason we cannot connect to the share.

What more I can test ?
0
Jason WatkinsIT Project LeaderCommented:
It seems like SMB is not running on the printer. Is there a setting to turn on file and printer sharing or the SMB protocol stack?
0
Eprs_AdminSystem ArchitectAuthor Commented:
look,

now I have created a share on my laptop and I am in the same network as the server.
This share is working and accessible from the printer.

The printer has a problem with the server.
Is there any rule inside the server ? The server is also AD.
Is this a problem ?
0
Jason WatkinsIT Project LeaderCommented:
What are the share permissions for the user account the printer is using to access the server?
0
Eprs_AdminSystem ArchitectAuthor Commented:
I have tested permissions and Security :

Everyone
Everyone

Something is blocking on the server, but what ?
0
Jason WatkinsIT Project LeaderCommented:
Make sure file and printer sharing is turned on for the server and that the File Server role is installed and working properly. What type of server is it Windows, Linux? All Windows servers should be set up as file servers out of the box, but starting with versions 2008 on, the role has to be added as well. Are you using IPSec on the network?
0
Eprs_AdminSystem ArchitectAuthor Commented:
File and Printsharing is on.
But the server is no Fileserver and with other Scan accounts it is working.
Just from this site not.
No IPSEC
The Sites are connected over MPLS but the connection is ok.

I have seen this error, event ID: 8197
0
Jason WatkinsIT Project LeaderCommented:
So, you're sending scans from the printer to a central file server, which hosts other shares, over a WAN link? You may have already stated this, but can you access other shares from that site, over the WAN link?
0
Eprs_AdminSystem ArchitectAuthor Commented:
yes from this site I can access the shares over a workstation.
And when I connect to another notebook with a share it is also working.

Just my Server is not working.
0
Jason WatkinsIT Project LeaderCommented:
Is the server a domain controller (DC)?
0
Eprs_AdminSystem ArchitectAuthor Commented:
File services for data and sharing are installed , sorry I forgot.

But still the smae problem
0
Jason WatkinsIT Project LeaderCommented:
Can you get to "\\server\c$" ?
0
Eprs_AdminSystem ArchitectAuthor Commented:
I checked NET SHARE in CMD, and C$ is listed as standard.

But when I type the share at the printer : \\server\c$
I used the domain and the administrator

is not working.
0
Jason WatkinsIT Project LeaderCommented:
What about \\server_ip_address\share ?
0
Eprs_AdminSystem ArchitectAuthor Commented:
out of windows, another server win2008, I can open the share, but not from the printer settings.
0
Eprs_AdminSystem ArchitectAuthor Commented:
also not with the ip  address out of the printer application
0
Jason WatkinsIT Project LeaderCommented:
The printer is not supporting SMB (sharing) for some reason. Is the firewall set to use an allowed range of IPs for access to the server?
0
Eprs_AdminSystem ArchitectAuthor Commented:
when I connect with this printer to another server, then it works.
I think SMB is enabled for this printer.

And then it is also no problem with the ip address range.

right ?
0
Jason WatkinsIT Project LeaderCommented:
So pointing the connection/sharing part of the printer software to another server does work? That's good. ...and other clients on the network can connect to the server in question without any problems? If AD is in use, the server is expecting an AD-authenticated connection. Is an AD user account specified on the printer? In something like "DOMAIN\user" format?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Eprs_AdminSystem ArchitectAuthor Commented:
reboot is good :-)

Now after a reboot, it is working.
I can reach all shares from the printer.

Amazing...
0
Eprs_AdminSystem ArchitectAuthor Commented:
thanks for your attention, master :-)
0
Jason WatkinsIT Project LeaderCommented:
Reboot can do wonders. What did you reboot the printer or the server?
0
Eprs_AdminSystem ArchitectAuthor Commented:
no the server :-)
0
Jason WatkinsIT Project LeaderCommented:
Thanks for the points!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
File Sharing Software

From novice to tech pro — start learning today.