Netgear MBR1516s - 2 of them - keep dropping external connections

Posted on 2013-10-01
Medium Priority
Last Modified: 2014-01-14

We have just installed two Netgear MBR1516 TurboHub routers in some Northern EMS stations - they work very well speed-wise - and the PC that is wired to the router also works very well.  We have unlimited data - they have static IPs and are set to be online all the time with 'dial on demand' set to an idle timeout of 0...  per manufacturer recommendation.  This certainly works for the PC connected to it - it is always available via GoToAssist remote.

The problem is, we have 3 external systems that control door access, timecard (smart card swipe reader) and WiFi (Ruckus Zone Controller and APs) - all of which stop communicating with their respective counterparts inside the stations - at random intervals.  Sometimes several hours - sometimes just a few minutes - the only way to fix it is to reboot the router (via GoToAssist and the connected PC so the routers are still connected).

Once we reboot - all systems start communicating again.

This also affects the PolyCom IP phones that are on-site which talk to our PBX back in the main office.

When the router has been rebooted - the paramedics can make and receive calls - but when the communications go down - they can only make calls - we cannot call them...  fortunately dispatch uses a separate analog telephone line and pagers to get through.

Please help if you can - there aren't many choices up there for high-speed data...

The MBR1516 has a fairly simple OS - not much that can be configured...  but we can try... There is no update for the firmware at this time from Netgear.
Question by:iain_stephen
  • 2
LVL 39

Expert Comment

by:Aaron Tomosky
ID: 39538788
What about something to function as a keep alive like a ping test?

Author Comment

ID: 39539754
Tried that...
LVL 39

Accepted Solution

Aaron Tomosky earned 1500 total points
ID: 39539964
I'm reaching here, but what about putting another router in between the turbo hub and the rest of the network? Since gotoassist never drops out it sounds like the other gear is not as forgiving as a pc and maybe the turbo hub needs to be isolated from all that.

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