SBS/Exchange mailbox password box keeps popping up!


A user has left our organisation and currently won't be getting replaced - I have kept his account available on the SBS as a.n.other user will be accessing his emails etc for the short term. I have successfully added the mailbox to run alongside a.n.others mailbox in Outlook 2013.

However, since doing this everytime Outlook is opened it is now requesting a password, surely this should be tied to the user account and Windows should deal with this at point of login?

The 'existing' PC is doing the same but obviously there is only one mailbox. Why is this happening, I've only changed the user password in the AD?

Help please!
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Nick RhodeIT DirectorCommented:
The old user could have saved his password at one point so it is also trying to use the old credentials (the remember field).  You can check the credential manager to see if anything is in there.  If you are adding the account as a secondary in outlook for another user, it is easier just to add the mailbox vs the account.

Just give the user full access to the mailbox.  It should auto-map eventually to that users outlook so they can see/control the mailbox.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
MadPCAuthor Commented:
Thanks NRhode, I'll give this a try

Is this done in sbs console, if so whereabouts?
Nick RhodeIT DirectorCommented:
Oops sorry, I didn't respond.  You would give the user full access in the EMC (exchange management console).

Under Recipient Configuration > Mailbox, right-click the mailbox you want the user to have full access and assign them to the full access permission.
MadPCAuthor Commented:
Didn't quite solve the issue but after removing the saved credential and logging back in all worked fine - thanks!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Server OS

From novice to tech pro — start learning today.