SBS/Exchange mailbox password box keeps popping up!

Posted on 2013-10-01
Medium Priority
Last Modified: 2013-10-31

A user has left our organisation and currently won't be getting replaced - I have kept his account available on the SBS as a.n.other user will be accessing his emails etc for the short term. I have successfully added the mailbox to run alongside a.n.others mailbox in Outlook 2013.

However, since doing this everytime Outlook is opened it is now requesting a password, surely this should be tied to the user account and Windows should deal with this at point of login?

The 'existing' PC is doing the same but obviously there is only one mailbox. Why is this happening, I've only changed the user password in the AD?

Help please!
Question by:MadPC
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LVL 22

Accepted Solution

Nick Rhode earned 2000 total points
ID: 39536552
The old user could have saved his password at one point so it is also trying to use the old credentials (the remember field).  You can check the credential manager to see if anything is in there.  If you are adding the account as a secondary in outlook for another user, it is easier just to add the mailbox vs the account.

Just give the user full access to the mailbox.  It should auto-map eventually to that users outlook so they can see/control the mailbox.

Author Comment

ID: 39538951
Thanks NRhode, I'll give this a try

Is this done in sbs console, if so whereabouts?
LVL 22

Expert Comment

by:Nick Rhode
ID: 39565783
Oops sorry, I didn't respond.  You would give the user full access in the EMC (exchange management console).

Under Recipient Configuration > Mailbox, right-click the mailbox you want the user to have full access and assign them to the full access permission.

Author Closing Comment

ID: 39613700
Didn't quite solve the issue but after removing the saved credential and logging back in all worked fine - thanks!

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