Printing Word Documents changes margins and layout.


when printing an A3 document with images that is merged form our bespoke software it prints fine on most machines in the office. However, one machine running office 2013 (as all machines are) shows the print preview fine then as I press print it will give the usual error message that items are outside of print margins and then rearrange the images etc and ruin the whole layout of the document.

This doesn't happen on the other machines. I managed to resolve it before by choosing save us and saving as older versions of word, but I think this may just be a coincidence as it no longer fixes it.

The printer is a multifunction Canon Image Runner IR2880i

I would love some advice on this please as it is problematic.


Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Paul SauvéRetiredCommented:
I usually click onIgnore and print away...
RartemassLife CoachCommented:
It sounds like the printer preferences have been changed on that machine.
Delete and reinstall the printer and it should get the default settings from your print server.

Worst case, on the PC log in as local admin, stop the print spooler service then start it again, remove the printer drivers for that model. Log off and log back in as user. Add the printer and drivers. Print again.
navjumpAuthor Commented:
Ignore makes no difference as it has already changed the layout at that point.

I will try the suggestions about the printer driver thank you.
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

wyliecoyoteukIT directorCommented:
Check that the default paper size on the printer are not American paper sizes e.g. letter or ledger size instead of A4 andA3.
If they are, check your locale is not set to USA.
navjumpAuthor Commented:
Thanks, but it isn't the printer preferences. IT could well be a driver or a windows option, but it shows the print fine in the print preview, but the moment you press print the margin error comes up and the layout is changed in the preview. Regardless of if you ignore or not it messes up and prints out a layout that is all wrong.
RartemassLife CoachCommented:
Try printing to pdf then print that file to the physical printer. Does it still display the message?
wyliecoyoteukIT directorCommented:
The print preview is nothing to do with the print driver, it is the application print settings, and nothing else.
Applications can always override print driver settings.
You only see print driver settings when you click the printer properties link, or click the print button.

The application print settings are way off. That is why it changes when you hit print.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
wyliecoyoteukIT directorCommented:
look at the page setup options.
navjumpAuthor Commented:
Thanks guys, I printed to a PDF and it did exactly the same!

Clearly this was a word setting then. I tried various but nothing worked so I reset the word options to default in the registry and it now works fine again.

NOt sure how to allocate the points on this one?
RartemassLife CoachCommented:
Good to hear all is fixed. You basically nuked the Word print settings and preferences so perhaps you could allocate points for comments that suggested checking them. As you did it yourself based oncomments, a B grade may be applicable
navjumpAuthor Commented:
Thanks will do
navjumpAuthor Commented:
I accepted it as this answer as this was the one that related to it being application settings and not print settings. From here I reset Word and all was working well again.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.