Improving IT process, customer service and other technical ideas

I wanted to know if someone can share some ideas on improving our customer service and process and other technical ideas.  This is within an IT environment with roughly 2,000 users.
uppercut71412Asked:
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Ron MalmsteadInformation Services ManagerCommented:
This question is very vague.
What specifically are you trying to accomplish?
What do you already have in place network and automation wise?
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Mike KlineCommented:
Something that can have an immediate impact is having self service passwords for users that are locked out.  Have users also be able to update their own info.

Do you have a central place/system for users to tell them when you are doing IT maintenance and systems will be down.  A lot of places use a portal or email for this.

How do you check the health of your systems do ensure availability?

Thanks

Mike
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uppercut71412Author Commented:
Any other ideas?
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Joseph MoodyBlogger and wearer of all hats.Commented:
What exactly are you trying to accomplish and in what technology?

Without knowing what you currently do/do not do, here are suggestions (that build on Mike's):

1. Automatic user account creation
2. Automatic security group membership based on locations
3. Central deployment of applications
4. Central deployment of printers/drive mappings

Basically - anything done manually can be improved by automating it.
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Ron MalmsteadInformation Services ManagerCommented:
Do you have any "help desk" type solution?
..where users can create help tickets and you can assign them to techs?

www.spiceworks.com


You need to provide more information, if you want good answers.
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