2008 r2 will not allow remote support tools to work

jlavery
jlavery used Ask the Experts™
on
we use NTR and our client uses logmein, when the agent is loaded on these systems it does not allow connection. it shows the servers to be live but once a connect is attempted it falls on its face and disconnects.

support at NT stated that windows script host needs to be re installed or updated. i cannot find window script host download for windows 2008 r2. we have re windows updates until the can no longer be run.

here's the real kicker.. freebie, join.me works..

performed tests with ntr support and it has been verified that all necessary ports to the internet are open. really need this going so we can troubleshoot another issue remotely.

direction to get the windows script host for this platform or any brilliant idea are welcome.

thank you.
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If you need to enable script host here is a step by step (registry edit)

1 Click the Start menu and type "regedit" on the search box. This will launch the Windows Registry Editor program.

2 Navigate to the following Registry entry:

HKEY_CURRENT_USER\Software\Microsoft
\Windows Script Host\Settings

3 Select the "Enabled" entry in the right window pane. If this entry does not exist, right-click anywhere in the right window pane and select "New" followed by "DWORD Value." Name the value "Enabled."

4 Right-click the "Enabled" entry and click "Modify."

5 Change the number in the "Value" box to "1." This will re-enable WSH.

Note: If WSH has been disabled for all users on your computer, use this same process to restore it except instead of using "HKEY_CURRENT_USER\Software\Microsoft
\Windows Script Host\Settings" go to the "HKEY_LOCAL_MACHINE\Software\Microsoft
\Windows Script Host\Settings" key.

Please bear in mind enabling the scripting host is a security concern so research carefully before you enable in a production environment.

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