MacBook - Nikon Photo Import

I have a Nikon D700 and I am attempting to import photos, shot in RAW, to my MacBook Pro.

I am having a recurring issue where the camera is in the process of importing files to the laptop and then the camera suddenly is disconnected (and no longer detected).

I have attempted importing via Lightroom, Image Capture and iPhoto and the same issue occurs across all three programs. I have also changed my Energy Saver settings so that the computer does not go into power save mode during the import process.

I am attempting to import approximately 1,000 images.
Brian ClausenAsked:
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Are you sure you have enough room on your hard drive for that many images?
Brian ClausenAuthor Commented:
Yes, hard drive space does not appear to be the issue.
Brian ClausenAuthor Commented:
Another comment - I tried this on a second MacBook Pro and hit the same issue, so it seems like potentially an issue with the Nikon D700 and the Mac OS platform.

The issue does not occur on our PC environments.
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Eoin OSullivanConsultantCommented:
What version of OSX are you running?  
Have you applied all the latest updates for your OSX version?
Have you applied all the latest firmware updates on the camera?
Have you installed the latest drivers and software from Nikon on OSX?

Was this working before and this is a new issue or is this an issue that may have been in existence for some time but hadn't been noticed as you hadn't tried to copy so many photos before?
Brian ClausenAuthor Commented:
Hi eoinosullivan

It is a new MacBook Pro purchased in the past two weeks. The second computer I tested on is a MacBook pro purchased earlier this year. The software update function has been run recently on both computers. So, both computers are running OS X 10.8.5.

I will confirm the version of the Nikon firmware and drivers, as that seems like the most likely area of issue from the list above.

We had previously been using a PC platform up until two weeks ago and the photo download worked fine for over a year. It is an issue that appears specific to the Mac platform and we just moved to the Mac platform recently.

We have worked around the issue by using a USB card reader to directly copy files over to the MacBook, but I would still like to get the regular import process to work.

Eoin OSullivanConsultantCommented:
I would also assume it is a Nikon driver issue if OSX is fully up to date.  
Apple periodically releases Camera RAW updates to support new camera models but the D700 has been supported for a while .. see the Apple Camera Raw compatibility list

Is there any possibility that there is a cable issue (a small chance)?

Clearly the camera and file format are supported and it imports fine from the card.  Is the camera going into power-saving mode or something and dropping connection?

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Can you read the files from the card reader directly into Lightroom?

Are you sure the battery is good in the camera? I always use a card reader to import my photos because using the camera really drains the battery.
Brian ClausenAuthor Commented:
Thanks for the additional comments.

I have monitored the camera - it is not a low battery issue and and it doesn't appear to be a power-save issue on the camera.

I will go through and make sure that the Nikon drivers are up to current versions.

Starting this morning, we have been using a USB-based card reader to copy files directly from the memory card onto the computer hard drive. That seems to be much faster than the traditional import process and we are able to open files in Lightroom and Photoshop from the hard drive, so we will likely use that strategy in parallel to making sure that the drivers are up to date.

Thanks for your help.
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