We use an Oracle based ERP application called Maginus.
We have recently moved our business from Windows XP to Windows 7 and have since developed a random problem when launching this application.
On occasions and totally randomly the application hangs on the loading screen. This happens to all our users on all our computers (built from different hardware/images) on totally random occasions It doesn't crash, just sits there doing nothing. On average it probably hangs 1 in 10 times.
The user then has to launch Task Manager, kill the process and relaunch the application. It then (normally) launches perfectly normally.
Maginus support have not really been very helpful and have been unable to replicate the problem, but this doesn't really help us!
I have tried running Process Monitor & Process Explorer when the application hangs to see if I could see anything obvious, but I don't really know how to use these tools so am not exactly sure what I am looking for.
I have also tried totally removing our Sophos anti-virus & firewall (in case it was blocking something) but I can still replicate the problem with Sophos uninstalled.
Is anyone able to help us with this please? Perhaps provide some advice of a application/logging tool we can run to perhaps see what s going wrong?