Watchguard XTM330 and Quarantine Server Problems

Posted on 2013-10-02
Medium Priority
Last Modified: 2013-10-07
Hi guys, I've been having some problems with my WG XTM330 and the newly installed quarantine server. I configured the device to use the quarantine server, and configured the spamBlocker service to quarantine confirmed SPAM.

The problem is that emails are correctly confirmed as spam, but they never go to the quarantine server, it's still empty.

And if later I change the configuration so the spam messages are not quarantined but tagged, all of the spam that was received during the time that quarantine was active enter my mailbox with the **SPAM** tag.

It looks like the email messages are getting stuck between the firewall and the quarantine server or something like that.
Question by:ScreenFox
LVL 32

Accepted Solution

dpk_wal earned 2000 total points
ID: 39542132
Have a look at link below and ensure that the configuration is correct; also quarantine server service is indeed started:

Please check and update.

Thank you.

Author Closing Comment

ID: 39551601
The problem was that I didn't create any users on the Quarantine Server. After I created the users, the messages started coming without a problem

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