asked on

Outlook 2013 Links

Seems to be a know issue, I cannot use links within Outlook 2013 on a Windows 7 laptop. I get an error that says, " Your organization's policies are preventing us from completing this action for you. For more info, please contact your help desk". Some Troubleshootng steps iclude...

Ensuring IE is default program
Changing HKCR .html registry key
.html file accosiation fix
Reset IE settings
Installin Google Chrome (then uninstalled)
Ensuring advanced Outlook settings are set to use hyperlinks
Ran Microsofts Hotfix

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htmlfile\shell\open\command]
@="\"C:\\Program Files\\Internet Explorer\\IEXPLORE.EXE\" -nohome"

If anyone has any ideas please let me know...

Ryan

John

Try the Microsoft Fix It for this issue:

http://support.microsoft.com/kb/310049

I have used this fixit before for Outlook 2010 but it is supposed to be for Outlook 2013 as well. It is a different registry fix than the one you showed above.

.... Thinkpads_User

Crossroads305

ASKER

Unfortunately no luck, this one is a real headache

John

Try a complete refresh of Office.

1. Uninstall Office fully.
2. Restart the computer.
3. Install Office fully again.
4. Patch. There are patches out for Office 2013.

.... Thinkpads_User

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John

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Crossroads305

ASKER

It did happen on another users laptop however the issue fixed itself. I will try the re-install of Office....

Crossroads305

ASKER

OH another user profile, duh! I will try that as well...

John

@Crossroads305 - Thanks and I was happy to help.

... Thinkpads_User