Windows Security Updates not installing

I am working on a clients computer.  It has not shown that it has be able to check for recent Windows Updates since 2/26/13 although updates have installed.  The only ones not installing are security updates.  They show that they were successful but have not installed since 12/21/12.

Have tried Microsoft solutions - http://support.microsoft.com/kb/971058/en-us to no avail.

I would appreciate your assistance.
Mags
MagsOwnerAsked:
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JohnBusiness Consultant (Owner)Commented:
First, see if there are optional updates waiting to be installed. Windows 7 left some updates behind in that time frame. If so, do the optional only updates (no recommended), allow to complete and restart. Now see if updates works.

Also try the Windows System Readiness tool from Microsoft.

http://www.microsoft.com/download/en/details.aspx?id=20858 for X64

http://www.microsoft.com/download/en/details.aspx?id=3132 for X86

... Thinkpads_User
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ded9Commented:
Try installing the updates in clean boot mode.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode. Now install updates.

Enable all services and startup after installing updates.

Problem might be caused by your security software. Reinstall the latest version of your security software (Antivirus or firewall)


Ded9
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MagsOwnerAuthor Commented:
Thinkpads_User - Running Readiness tool now.

I will then, if necessary, do as Ded9 suggested.

Thanks for your help.
Mags
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jcimarronCommented:
MagsMcKinley14--

Did you check in Services that Windows Update service and Remote Call Procedure service are on?

Reset Windows Update
http://support.microsoft.com/kb/971058/en-us

http://support.microsoft.com/gp/windows-update-issues/en-us

http://support.microsoft.com/kb/906602

Fixit
http://support.microsoft.com/mats/windows_update/en-us

Reinstall Windows Update Agent (different links for different Win 7 systems (32bit and 64bit))

http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x86.exe

http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x64.exe 

Run SFC /SCANNOW from a Command Prompt

Run a System Restore to a date before the problem started.

Run a Repair Install.  A Repair Install should not affect personal data or installed programs. but it never hurts to backup first.
http://www.sevenforums.com/tutorials/3413-repair-install.html 

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/when-i-run-windows-update-it-starts-searching-for/77aa31a3-4184-47f3-b657-d3475c47c3d0?msgId=6c2a457d-48d8-4677-8249-f74ed6c59f27
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MagsOwnerAuthor Commented:
Thinkpads_User and Ded9 solutions did not work.  Thanks for the suggestions.

Hi jcimarron.  I have already done most of what you have suggested.  I will go through each result.  I am working remotely.  I will keep it in a clean boot state unless instructed otherwise.

I tried to edit my initial comment before anyone responded...after typing a lot of info in I pushed "Submit", was unable to edit my question and lost everything I had already typed in...it's been one of those days...so here goes again in detail.  Sending the first one in my next post.
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JohnBusiness Consultant (Owner)Commented:
The next step then is a Repair Install.

See this Microsoft Link for specific information:

http://windows.microsoft.com/en-ca/windows7/start-your-computer-from-a-windows-7-installation-disc-or-usb-flash-drive

And this Seven Forums link for a Tutorial:

http://www.sevenforums.com/tutorials/3413-repair-install.html

... Thinkpads_User
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MagsOwnerAuthor Commented:
Did you check in Services that Windows Update service and Remote Call Procedure service are on?
- Yes I believe so, this is what I did from - Unable to run or download updates for Windows 7. Please Help!!
Please try running the Windows Update Troubleshooting tool and see if the issue can be resolved: Go to Start -> Control Panel -> Troubleshooting -> Fix problems with Windows Update.
 
If the issue persists, continue the following suggestions to check the Windows Update services:
 
1.     Click the Start Button, type "services.msc" (without quotation marks) in the Start Search box and press Enter.
(Click "Continue" if User Account Control prompts for permission)
2.     Double click the service "Background Intelligent Transfer Service".
3.     Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.
4.     Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.
5.     Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual".
6.     Make sure the "Service Type" is "Started". If not, click the "Start" button to start the service.
7.     Please repeat the above steps with another service:
 
Windows Update
 
You can also temporarily stop these services, restart the computer, and then start these services again.
 
If the issue still exists, you can run the Fix it Tool in this knowledge base (KB) article to reset Windows Update components."
Also ran the fix it tool and it did not work.

Reset Windows Update
http://support.microsoft.com/kb/971058/en-us

Results - Automated Troubleshoot did not work yesterday.  Followed the "Let me fix it myself" section with these results -

To reset the Windows Update components, follow these steps


Open a Windows Command Prompt Windows. To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER:

cmd
Stop the BITS service and the Windows Update service. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
net stop bits
net stop wuauserv
Delete the qmgr*.dat files. To do this, type the following command at a command prompt, and then press ENTER:
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
If this is your first attempt at resolving your Windows Update issues by using the steps in this article, go to step 5 without carrying out step 4. Step 4 should only be performed at this point in the troubleshooting if you cannot resolve your Windows Update issues after following all steps but step 4. The steps in step 4 are also performed by the "Aggressive" mode of the Fix it Solution above:
Rename the following folders to *.BAK:
%systemroot%\SoftwareDistribution\DataStore
%systemroot%\SoftwareDistribution\Download
%systemroot%\system32\catroot2
To do this, type the following commands at a command prompt. Press ENTER after you type each command.
Ren %systemroot%\SoftwareDistribution\DataStore *.bak
Ren %systemroot%\SoftwareDistribution\Download *.bak
Ren %systemroot%\system32\catroot2 *.bak
Reset the BITS service and the Windows Update service to the default security descriptor. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
Type the following command at a command prompt, and then press ENTER:
cd /d %windir%\system32
Reregister the BITS files and the Windows Update files. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
regsvr32.exe atl.dll
regsvr32.exe urlmon.dll
regsvr32.exe mshtml.dll  - Failed - see message 1
regsvr32.exe shdocvw.dll  - Failed - see message 1
regsvr32.exe browseui.dll  - Failed - see message 1
regsvr32.exe jscript.dll
regsvr32.exe vbscript.dll
regsvr32.exe scrrun.dll
regsvr32.exe msxml.dll - Failed to Load - see message 2
regsvr32.exe msxml3.dll
regsvr32.exe msxml6.dll
regsvr32.exe actxprxy.dll
regsvr32.exe softpub.dll
regsvr32.exe wintrust.dll
regsvr32.exe dssenh.dll
regsvr32.exe rsaenh.dll
regsvr32.exe gpkcsp.dll - Failed to Load - see message 2
regsvr32.exe sccbase.dll - Failed to Load - see message 2
regsvr32.exe slbcsp.dll - Failed to Load - see message 2
regsvr32.exe cryptdlg.dll
regsvr32.exe oleaut32.dll
regsvr32.exe ole32.dll
regsvr32.exe shell32.dll
regsvr32.exe initpki.dll - Failed to Load - see message 2
regsvr32.exe wuapi.dll
regsvr32.exe wuaueng.dll
regsvr32.exe wuaueng1.dll - Failed to Load - see message 2
regsvr32.exe wucltui.dll - Failed to Load - see message 2
regsvr32.exe wups.dll
regsvr32.exe wups2.dll
regsvr32.exe wuweb.dll - Failed to Load - see message 2
regsvr32.exe qmgr.dll  - Failed - see message 1
regsvr32.exe qmgrprxy.dll
regsvr32.exe wucltux.dll
regsvr32.exe muweb.dll - Failed to Load - see message 2
regsvr32.exe wuwebv.dll
Reset Winsock. To do this, type the following command at a command prompt, and then press ENTER:
netsh winsock reset
If you are running Windows XP or Windows Server 2003, you have to configure the proxy settings. To do this, type the following command at a command prompt, and then press ENTER:
proxycfg.exe -d

If you are running Windows 8, Windows 7, or Windows Vista, type the following command at a command prompt, and then press ENTER:
netsh winhttp reset proxy
Restart the BITS service and the Windows Update service. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
net start bits
net start wuauserv
If you are running Windows Vista or Windows Server 2008, clear the BITS queue. To do this, type the following command at a command prompt, and then press ENTER:
bitsadmin.exe /reset /allusers
Install the latest Windows Update Agent. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949104 How to obtain the latest version of the Windows Update Agent to help manage updates on a computer
Restart the computer.

Did the above with no difference.

I also found this on their computer which was done in March - Windows Update Troubleshooting Information
RegServ32-error.jpg
RegServ32-failed-to-load-error.jpg
windowsupdate.log
OutputReport.txt
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MagsOwnerAuthor Commented:
Thinkpads_User I was afraid you were going to say that!!  I guess I'll need to get their computer physically.
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jcimarronCommented:
MagsMcKinley14--
Yes, you have, indeed, tried almost everything!
Except the Repair Install I suggested in http:#a39540189 (see next to last paragraph)
Which thinkpads_user subsequently seconded and provided the same link I did.  
This link provides step by step instructions with graphics.
http://www.sevenforums.com/tutorials/3413-repair-install.html

P.S. at this point do not worry about the failed registrations of several .dll files.  Certain .dll files no longer need to be registered manually.
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MagsOwnerAuthor Commented:
jcimarron Yeah....I've tried even things not mentioned!!!  I saw you mentioned the Repair Install as well.  Thanks for the comment about the failed Registrations.

I will get their computer as soon as possible, run the repair install and be in touch.

However, so I am prepared, if the repair install doesn't work what will be our next step??  A clean reinstall??  Any idea what caused this?  

Thanks again everyone!
Mags
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jcimarronCommented:
MagsMcKinley14--

what will be our next step??  A clean reinstall??
Yes, probably.  If you back up all personal data first a clean install can be less painful.

A Repair Install should not affect personal data or installed programs, but a back up is always a good safety measure.  It will take about one and a half to two hours, and then you will have to reinstall all Windows Updates since the time the Win 7 CD was made.  But that is what you wanted to do in the first place.

But do not worry about doing a Clean Install until we know it is necessary.  :)
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MagsOwnerAuthor Commented:
Will do, just wanted to have many program disks available if I need to do a clean install.  They already have a backup run.  Thank you so much for your assistance...It is appreciated as always!!

Mags
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MagsOwnerAuthor Commented:
Woo Hoo...the Repair Install seems to have done the trick!  Everything is working well and the updates are humming along, no issues!!

One quick question - When doing the Repair Install I receive this message

Windows Compatibility Report

   These programs might not work properly after the upgrade. We recommend uninstalling these programs before upgrading. Cancel the upgrade, open Control Panel, and search for "uninstall a program". (Note: Programs marked as * can be safely reinstalled after the upgrade.)

 ¿ iTunes * - no issue I will simply reinstall

But do I need to do anything with
 ¿ ATI  Catalyst Install Manager * - this one I got uninstalled
 ¿ ATI Catalyst Control Center * - this one I thought I got uninstalled but it still came up in the Windows Compatibility Report

such as reinstall?  I did not uninstall the driver and everything looks fine.

Thanks for your assistance!!

Mags
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JohnBusiness Consultant (Owner)Commented:
You might see if you can find a new ATI driver for your particular computer and for Windows 7. If you do and then do try to install, make sure (Action Center) that you create a fresh restore point before you start.

.... Thinkpads_User
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jcimarronCommented:
MagsMcKinley14--
Glad to hear the good news.
Did you follow the instructions in the Compatibility Report
"These programs might not work properly after the upgrade. We recommend uninstalling these programs before upgrading. Cancel the upgrade"  ?

If so, you can reinstall iTunes and the two ATI items if you want.
If you did not uninstall, it sounds like everything is fine anyway.  :)

Are the ATI apps shown in Control Panel|Programs and Features?
Of course, if you do not use the ATI apps, it does not matter and just leave things as they are.
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MagsOwnerAuthor Commented:
Okay Finished!!!  I followed the directions but I could not quite get rid of all the ATI apps.  The ATI gave me some grief...Net framework had to update so I had to install, then uninstall and reinstall the ATI download.  No more error messages!!  I am good to go and my clients have a wonderfully running computer!!
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