Adobe Reader Printing problems

I have adobe reader installed on a Windows 7 Pro 64 bit computer. The printers do not show up when you try to print a pdf document. I have updated uninistalled and reinstalled but nothing has changed. I have upgraded to the latest version. Any suggestions?
hanniemcleanAsked:
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JohnBusiness Consultant (Owner)Commented:
Try this:  Uninstall Adobe Reader completely from the machine. Restart the computer

Go to:  ftp://ftp.adobe.com/pub/adobe/reader/ , look for the Win directory and download Adobe Reader V11 Full.  This is the complete Reader install file.

Install from this downloaded file and try again.  Any luck?

If no, try running System File Checker. Run SFC /SCANNOW and allow to complete. Restart the computer and test.

There are other reader products out there, but let's see if we can fix Adobe.

.... Thinkpads_User
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AdrienneSperberTech Support CoordinatorCommented:
You may want to start with one printer to troubleshoot, download the driver for the specific printer model for Windows 7 64-bit and then see if you can find it through Adobe.
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Joe Winograd, Fellow&MVEDeveloperCommented:
I'm not saying this is the permanent solution, but as a troubleshooting step, I suggest trying another PDF reader/viewer to see if the printers show up when you try to print a PDF doc from one of them. Here are three excellent (FREE!) PDF reader/viewers:

(1) Foxit Reader:
http://www.foxitsoftware.com/downloads/

(2) PDF-XChange Viewer:
http://www.tracker-software.com/product/pdf-xchange-viewer/download/

There are numerous products on that page...be sure to pick PDF-XChange Viewer, which has a free version (there is also a non-free Pro version).

(3) Nitro Reader:
http://www.nitroreader.com/

Try one or more of these and let us know if the printers show up. That will help us to know if the problem is with Adobe Reader or perhaps elsewhere in the environment. Regards, Joe
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hanniemcleanAuthor Commented:
I asked a few more questions of the user and discovered it is not all printers. It is just a Dell All in One. Dell has some sort of custom driver which I used. I have to try to use the other one which looks like a universal driver. I am hoping this resolves the issue.
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Joe Winograd, Fellow&MVEDeveloperCommented:
Being just one printer makes it a whole different ballgame. I think you're on the right track in looking at the driver, which is by far the most common culprit when having trouble with an all-in-one/multi-function device (or even with a straight printer or scanner). W7/64-bit caused a lot of these devices to stop working. Sometimes there are workarounds (such as compatibility mode or using XP or Vista 64-bit drivers, if available), but sometimes not...I've had it go both ways. What is the model number of this Dell AIO? Regards, Joe
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JohnBusiness Consultant (Owner)Commented:
Let us know about the driver. My earlier suggestions were based on multiple printers. I have not had issues with Adobe printing on many printers, so maybe it is just this Dell driver issue.
... Thinkpads_User
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hanniemcleanAuthor Commented:
In the process of troubleshooting this issue I got an error when I tried to set the Dell printer as the default. It turned out to be a corrupt registry key. I had to change the permissions on the key. Once those permissions were set properly I was able to change the default printer and the bonus was that the adobe reader was able to see all of the available printers.
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Joe Winograd, Fellow&MVEDeveloperCommented:
That's great news! I'm glad to have helped you in the process of troubleshooting the issue. Regards, Joe
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hanniemcleanAuthor Commented:
I resolved the issue myself.
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