2008R2 BUGCODE_USB_DRIVER USBPORT.SYS USBOHCI.SYS BSOD

This server just started crashing with this error. Bluescreen view says its usbport.sys or usbohci.sys.

I updated the chipset drivers and it didnt help. Can we just replace the driver files with updated versions or are we going in the wrong direction?
kassant7Asked:
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ded9Commented:
Upload the minidump here for analysis.

Upload the last three minidump




Ded9
0
kassant7Author Commented:
Attached.

What do you use for dump analysis?
052012-34554-01.dmp
052012-37440-01.dmp
052112-33259-01.dmp
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ded9Commented:
I need the latest minidump files.

The dmp files you have uploaded seem to be of 2012

052112-33259-01
052112- 05 stands for month 21  day and 12  for year.

I use windows debugger.



Ded9
0
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kassant7Author Commented:
You are right, it was sorted the wrong way.
100113-12979-01.dmp
100213-13182-01.dmp
100213-77314-01.dmp
0
ded9Commented:
Not much info in the dmp file.

You can enable verifier and upload the latest dmp or install latest bios update to resolve the issue.

Enable driver verifier
1) Open an elevated command prompt
2) Type "verifier /standard /all"  (no quotes)
3) Reboot your machine
4) Use machine again until it crashes

After the crash & reboot, go into safe mode with networking or normal mode.

Disable driver verifier
1) Open an elevated command prompt
2) Type "verifier /reset" (no quotes)
3) Reboot your machine


Upload the new dmp file



Ded9
0
kassant7Author Commented:
I turned on verifier and it ran for 6 hours with no crash. It seems to crash once 20 hours or so.

I will let it run, update the bios, and see what we have.
0
kassant7Author Commented:
New crash new dump
100213-18501-01.dmp
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ded9Commented:
You can disable the driver verifer.

Again ..not much info in the dmp file.

1. Run test on memory and hard drive. Can be a failing raid controller.Install latest drivers for raid. (MEGASAS RAID Controller Driver )

2. Can be smps issue. Check whether RAM is getting enough power.

3. Make sure overclocking is disabled in bios.

4. Check the driver version for  usb devices in device manager.

Last option is clean install.



Ded9
0
kassant7Author Commented:
How do we know if the usb drivers are out of date?

We installed the latest chipset drivers from intel. This is an S1200BT mainboard.
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ded9Commented:
Launch device manager- click show hidden devices- check for any yellow exclamation or redx.

Under usb controller ..right click the driver-properties- click the driver tab.

Check the date

Disable verifier.



Ded9
0

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kassant7Author Commented:
None are yellow, and I can check the date. But a data of 12.9.12 doesnt mean it is out of date.

Besides installing the MB drivers from intel, how do you know if there is a newer USB driver?

We already disabled verifier.

If we disable the onboard USB all together, will it cause a problem? We can also installed a PCI USb card if we need to.
0
ded9Commented:
http://www.intel.com/p/en_US/support/detect

Launch the above website in IE. Install the addon.
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kassant7Author Commented:
I think we did that days ago but I will run it again just in case.
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ded9Commented:
Post the make and model number of your system.

You can get it by running cpuz

http://www.cpuid.com/softwares/cpu-z.html
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kassant7Author Commented:
Intel S1200BLT mainboard
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ded9Commented:
Is this a custom build system or a dell, hp etc.
0
kassant7Author Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for kassant7's comment #a39541077

for the following reason:

Driver was out of date. The intel installer did not update the driver so we had to do it manually.
0
kassant7Author Commented:
How do I fix the points? It shouldnt be 0.
0
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