HP2015d paper jam light stuck on

Posted on 2013-10-02
Medium Priority
Last Modified: 2013-10-28
I've got a HP laserjet 2015d with the paper jam light on. As far as I can tell, there's no jam, but I can't clear this light.

I googled and found a reset where I'm supposed to hold down a button for a minute while I power on the machine. I tried that but it didn't seem to fix the problem.

What else can I do to clear this jam light so the printer will print?
Question by:eimonkey

Expert Comment

ID: 39540472
Usually, this means that there is still something in the printer. It might just be a scrap of paper that ripped off of the corner of the paper jam. 99.9% of the time if the paper jam light doesnt clear, there is still something in there tripping one of the sensors.

Be sure to check above the print tray, under the toner, in the back of the printer, etc.
LVL 39

Accepted Solution

hdhondt earned 2000 total points
ID: 39541787
Grasty86 is probably correct: there is a small piece of paper stuck somewhere. When checking, make sure you also remove the cartridge and fuser. Make sure no paper is visible there either. Also, turn the gear on the fuser to rotate it, in case a piece of paper is stuck there. And, have you checked the duplexer?

Another possibility is that one of the "flags" in the paper path is broken or dislodged. That can happen, especially if paper is pulled backwards to clear a jam. Page 77 of the service manual shows the parts of the paper path, page 103 shows how to remove the fuser.

Author Comment

ID: 39543299
Thanks for the suggestions. I hadn't removed the fuser, so that'll be my next step.

Expert Comment

ID: 39547766
If you cannot find any paper in the paper path, you probably need to replace the formatter.  This is a common problem on this HP model, and is indicated by the paper jam light staying lit and the machine failing to come to a ready state.

You can perform an engine test on the printer, as described on page 172 of the service manual, to confirm a failed formatter.  If the engine test succeeds, and the machine still fails to come to a ready state, replace the formatter.  Part numbers are as follows:

Q7805-69003 (Networked formatter)
Q7804-60003 (Non-networked formatter)

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