Error "A required CD/DVD drive device driveris missing...." while installing Windows 7

I am working on replacing a failed hard drive in an HP Envy 6- 1010US Sleekbook getting this error when I try to install Windows 7 Home 64 for either a USB drive or DVD.  I assumed that this was an AHCI error but there are virtually no settings that can be changed in the BIOS.  I download ACHI and Raid Drivers from AMD but still keep getting the same error.
This HP model has an AMD A6-4455m processor and 4GB ram.
Any ideas would be great?
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waytronAsked:
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QuinnDexCommented:
copy the cd to a partition and install it from there
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DavidPresidentCommented:
First make 100% sure it isn't just bad media and root cause is a read error.

If not, the home version won't have all the HP drivers.  You'll need to go to support.hp.com and enter in the model of laptop and download everything you need onto a USB stick.  Then hopefully you'll be able to get past this when it asks for additional drivers.
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waytronAuthor Commented:
I have tried both the USB drive and 2 different installation DVD's to install WIndows 7 and I get the same error.
I have downloaded all HP drivers and they do not offer any chipset or AHCI drivers of any kind.  Just the standard stuff.
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rindiCommented:
Boot the PC from the recovery media you or the customer made after the PC was bought or setup the first time and restore it to the factory defaults that way. If those media have been lost, broken or were forgotten to be made, you can order replacements from HP.
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waytronAuthor Commented:
My client never make recovery CD's and the hard drive has failed completely, so the recovery partition is not accessible either.   Unfortunately, I do not have time to wait for HP recovery disks to be shipped to me.  HP is not any too quick with getting them out.
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QuinnDexCommented:
as i said copy the windows disk to a partition on your hard drive, then install from there.

if you cant start the computer to the point that you can copy the disk then download the ultimate boot cd

http://www.ultimatebootcd.com/download.html

this will install all your usb drivers and give you access to your disks and cd/dvd drives you will be able to copy the windows disk to a partition
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rindiCommented:
If the client didn't make the DVD's it's his fault, and then he must accept it costing more and taking longer... So you really do have the time to wait for the recovery DVD's. Besides, the user then has those media for future issues.

Remove the new HD from the PC and connect it to another PC where you start the installation. Don't enter any product code during the installation process. When you get to the first reboot during the installation process shut the PC down and move the HD back to the HP envy and resume the installation there.
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nobusCommented:
i suggest to install win7 on the disk drive - with the drive installed as only drive on another PC, or laptop
then move it over to the original laptop.
Windows 7 is very good at replacing the drivers needed
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waytronAuthor Commented:
Thank you all for your input.  

QuinnDex, I tried your suggestion and I ended up with the same problem.

rindi - I did as you suggested and Installed the new hard drive in another laptop and installed Windows 7, shutting it down at the first reboot.  I then moved the Drive to the HP Envy and continued the installation.  THIS WORKED so far.  The HP Envy now boots to the new drive, however it will not recognize any USB devices so  I cannot get the drivers loaded and since this model does not have a CD drive and my USB CD drive will not work either, I am now removing the Hard drive again and downloading all the HP drivers to the new drive using another computer.  I will now place the drive back into the HP Envy and see if I can install all the remaining Drivers?????????

I will keep you posted
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nobusCommented:
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waytronAuthor Commented:
Unfortunately, I am pretty much back at the beginning again.  I have all the Drivers from HP but HP does not offer the chipset drivers.  I called HP they are no help.  They want me to send the computer to them for repair.  I ordered the recovery disks from HP, but they will probably not arrive in time before my client has to travel.
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waytronAuthor Commented:
I am finally making progress.  I moved all the drivers that I downloaded from the HP website to the new hard drive connected to another computer.  Then I put the drive back into the HP Envy and even though there were no specific Chipset drivers listed I started by installing the drivers that were listed for the Video.  These must have contained a combination of the chipset drivers and video drivers because now I have the USB ports working and the Hardware settings are only showing that I am missing a few drivers for sound, NIC and Wireless, which I have.

So, I think I am all set.  Thank you all for your suggestions.
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waytronAuthor Commented:
Thank you all
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rindiCommented:
Maybe it had nothing to do with the video driver. Windows 7 has a couple of drivers included already, but they usually take some time to install. Possibly when you looked first it just wasn't finished yet. Sometimes you just need to be a little patient and just wait...
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