Outlook 2011 Emails Do Not Print Correctly

A customer with a Mac is having trouble printing his emails in Outlook 2011.  On the sample that I was working on, the first 2 pages printed OK, but the 3rd page was cut off.

The message appears to be plain text because there are strange line feeds.  The line ends before it should and the sentence continues on the next line.

I tried printing the document to a PDF file, and the PDF was cut off at the same spot.

I do not see any adjustments that can be made to print parameters.

What do I have to do to print the emails correctly?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Ugo MenaCommented:
What is the printer and print driver being used?
rhaveyAuthor Commented:
I don't have the number, but the printer is a Canon MFC.  The driver would be the one that was bundled with the printer.  I doubt that it is a driver issue because I got the same result when I generated a PDF.
Ugo MenaCommented:
The Print> PDF process is a function of OS X and the print driver.

Try setting up the same printer with a Generic PS or Generic PCL driver and see if the same thing happens.
rhaveyAuthor Commented:
This appears to have happened on a few emails.  We have not seen the problem for over a month.  I did nothing to correct it.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rhaveyAuthor Commented:
This appears to have been a problem with a few badly formatted emails.  The customer has not reported problems in several weeks.  I have handled other problems for this customer.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.