Stop Remote Wipe of Mobile Device Exchange 2010 - User Found their Phone
Posted on 2013-10-03
I have a user who lost their Windows Mobile Phone.
I issued a remote wipe request using the EAC. We are using Exchange 2010.
The remote wipe was successful, however the next day the user finds their Windows Mobile Phone in their car. It was erased as we instructed. All worked as it should (Good Job Microsoft).
However, this is where the problem begins.
Now the user is trying to restore phone from a backup, which is successful however each time the phone comes back up and ready to use (with all data visible again) it re-wipes itself again, and again. 5 times the user attempted so far same result.
Is their a way to stop Exchange from wiping the phone again and again? I attempted to 'cancel the remote wipe request' in EAC but it says "The wipe can't be cancelled on this device".
How can I get this user to be able to restore and use their phone again?