MSN has white box covering top of page

I have a laptop running Windows 7 SP1.    I ran multiple anti-malware apps to remove multiple threats.    Everything was working well after that for about 1 day.   Then when I went to the home page of MSN.com, there is a large white box covering the MSN sign-ons at the top of the page.   It only shows on MSN and only  in Internet Explorer.   It is IE 10.  I ran restore button in Internet Options under Advanced in IE and also ran "Reset", but nothing works.   Any ideas?
syssolutAsked:
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jcimarronCommented:
syssolut --A screen shot might help.
Click on a blank spot in the white box, then Properties.
What do you see in the Address line?  Specifically, is a website address mentioned?  You may be blocking access to that address with HOSTS file, Tracking Protection, being in Restricted Sites, etc.
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Nick RhodeIT DirectorCommented:
Refer to this article for removing the redirects that viruses cause and other sorts of malware:

http://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/Desktop_Anti-Virus/A_12285-Virus-Removal-Methods.html

Remember to vote it if it helps resolve your issue :)
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syssolutAuthor Commented:
Read article and tried, but still have white box.
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jcimarronCommented:
syssolut--Did you try the suggestion in my post above?  http:#a39543499
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syssolutAuthor Commented:
I will get those answers for you, I am seeing customer next week
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jcimarronCommented:
syssolut--
And try clicking the Esc button.
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syssolutAuthor Commented:
Customer reported that their laptop is now working fine and the white box has now disappeared.    Thanks for suggestions
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jcimarronCommented:
syssolut--There is a good chance that all that was needed was a reboot.
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