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Citrix xen desktop Troubleshooting steps & fifferent types of issues.

Hi All,

Can some help me with the list of xen desktop issues which may come in envirnment..

can u guys please help with those troubleshooting steps and issues ...

Coz things are being handover to us ,so in two days we gotta support this env......Guys can you please help me..
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Kamalasekar Parthasarathy
Asked:
Kamalasekar Parthasarathy
1 Solution
 
Ayman BakrSenior ConsultantCommented:
What a big mess they are putting you in!!!

The secret behind troubleshooting any system is understanding the underlying architecture and how the communication happens between the different components. Therefore start with this (and keep it all the time with you):

http://support.citrix.com/article/CTX128909

Next look at the case studies for troubleshooting xendesktop video:

http://support.citrix.com/article/CTX129663

One thing you will always need to do is check the event viewer on the controller, web interface and/or clients/VDIs for any errors and google them or post them in EE for somebody to help. I am sure you will always find something.

One more thing, read through the following tips:

http://appsense.wordpress.com/2009/09/23/some-citrix-xendesktop-troubleshooting-tips/

Also there is a course organized by Global Knowledge for 3 days for $3000 CAD for Help Desk Support for XenDesktop:

http://www.globalknowledge.ca/training/course.asp?pageid=64&courseid=17936&catid=497&country=Canada

Hope this sets you through.
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