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Dell Vostro 3750 DVDRW barely used will not load a DVD

I have a Dell Vostro 3750 just barely 2 years old. I have used the DVD maybe 10 times to load software. For some reason I get the "Insert Disc into the drive." Well there is a disk and the drive is visible in Windows at least in the Explorer Window. When clicked the DVDRW pops open whether disk is in or not.

I have been to Dell Diagnostics. It gives me an "Generic Windows IO error." When I run the diagnostics. It stops somewhere in the hardware diagnosis and pops the DVD drive open. I have tried to update the drivers but none of them work cause then they say no DVD RW detected. Again I have barely ever opened this DVD RW seen in the image attached. I cannot for the life of me figure out what the problem is. Your advice much appreciated. Thank you.
Fletcher Burdine
Fletcher Burdine
4 Solutions
Nick RhodeIT DirectorCommented:
You could sort through here.  This problem could be hardware related but you could try method 3 in removing the filters

The first thing I would try is making a Live Linux USB with this tool LinuxLive USB Creator from http://www.linuxliveusb.com/ and see if the drive is working at all.

This seems like a simple question but i didn't see any mention of it,

Have you tried this CD/DVD on another computer?

Have you tried other ROMs in the Vostro?

And if Yes and Yes,  

I've used the method NRhode mentioned and it worked well in a similar situation.
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Fletcher BurdineTableau Trainer & Consultant Sales Exec.Author Commented:
NRhode & TailoredDigital.
Used the Method mentioned. No UpperFilters listed so I deleted the LowerFilter.
Restarted as recommended same issue. The DVD RW is listed cant get it to do anything. Not even install the drivers. If I am getting the right drivers from DELL. Here is the error is prints.
Fletcher BurdineTableau Trainer & Consultant Sales Exec.Author Commented:
This is what happens when I use Fix IT. It does not. Still says I cannot read the media on the CD DVD.

Here is the error Fix IT returned.
test if you can boot from a bootable cd - and bootable DVD
you can use windows install media, or these:

 a diag cd : http://www.ultimatebootcd.com/download.html      
a live cd    ftp://mirrors.kernel.org/knoppix-dvd/KNOPPIX_V7.0.5DVD-2012-12-21-EN.iso      Knoppix

note : the fact that you barely used is no guarantee it is still working
you can   remove and reseat the cd drive (1screw ) - or test with another one - even external
Fletcher BurdineTableau Trainer & Consultant Sales Exec.Author Commented:
It's Boken'......thanks for getting me the tools.
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