Dell Vostro 3750 DVDRW barely used will not load a DVD
I have a Dell Vostro 3750 just barely 2 years old. I have used the DVD maybe 10 times to load software. For some reason I get the "Insert Disc into the drive." Well there is a disk and the drive is visible in Windows at least in the Explorer Window. When clicked the DVDRW pops open whether disk is in or not.
I have been to Dell Diagnostics. It gives me an "Generic Windows IO error." When I run the diagnostics. It stops somewhere in the hardware diagnosis and pops the DVD drive open. I have tried to update the drivers but none of them work cause then they say no DVD RW detected. Again I have barely ever opened this DVD RW seen in the image attached. I cannot for the life of me figure out what the problem is. Your advice much appreciated. Thank you.
DVDRW.png
I have been to Dell Diagnostics. It gives me an "Generic Windows IO error." When I run the diagnostics. It stops somewhere in the hardware diagnosis and pops the DVD drive open. I have tried to update the drivers but none of them work cause then they say no DVD RW detected. Again I have barely ever opened this DVD RW seen in the image attached. I cannot for the life of me figure out what the problem is. Your advice much appreciated. Thank you.
DVDRW.png
SOLUTION
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SOLUTION
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SOLUTION
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ASKER
This is what happens when I use Fix IT. It does not. Still says I cannot read the media on the CD DVD.
Here is the error Fix IT returned.
DVD-FixIt.png
Here is the error Fix IT returned.
DVD-FixIt.png
ASKER CERTIFIED SOLUTION
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ASKER
It's Boken'......thanks for getting me the tools.
ASKER
Used the Method mentioned. No UpperFilters listed so I deleted the LowerFilter.
Restarted as recommended same issue. The DVD RW is listed cant get it to do anything. Not even install the drivers. If I am getting the right drivers from DELL. Here is the error is prints.
DVD-ERROR.png