I have a Dell Vostro 3750 just barely 2 years old. I have used the DVD maybe 10 times to load software. For some reason I get the "Insert Disc into the drive." Well there is a disk and the drive is visible in Windows at least in the Explorer Window. When clicked the DVDRW pops open whether disk is in or not.
I have been to Dell Diagnostics. It gives me an "Generic Windows IO error." When I run the diagnostics. It stops somewhere in the hardware diagnosis and pops the DVD drive open. I have tried to update the drivers but none of them work cause then they say no DVD RW detected. Again I have barely ever opened this DVD RW seen in the image attached. I cannot for the life of me figure out what the problem is. Your advice much appreciated. Thank you.