windows 8

raulmonda
raulmonda used Ask the Experts™
on
Hi experts,

On my Toshiba C650, windows 8(64) Windows Explorer starts to run extremely slowly. Right click on a file opens the list with options in 30-40 seconds.
I have Norton Internet Security 2013 and i scanned the system. No threat was found.
Booting the system take longer than usual too. Ive checked the start up files and there is no application that its scheduled to start on booting.
Ive checked and cleaned the registry with Glary Utilities without having any improvement.

How I can solve this problem?

Thank you in advance.

Regards,
Raul
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Top Expert 2012
Commented:
Sounds like the drive is failing...

Download this software and see what it reports for the hard drive
http://crystalmark.info/software/CrystalDiskInfo/index-e.html

If it doesn't show Good as status of drive then the drive is possibly failing...
Top Expert 2012

Commented:
Second thing to do is get the drive manufacturers drive diags software to test the drive

WD - http://support.wdc.com/product/download.asp?groupid=612&sid=3&lang=en
Seagate - http://www.seagate.com/gb/en/support/downloads/seatools/

Just need to get the one for your drive type...most manufacturers have diags software for their hardware
Nick RhodeIT Director
Top Expert 2013

Commented:
Could be a drive failure as stated above.  I would try disabling norton to see if it is causing an issue or a scan is running in the background.  Also is windows perhaps downloading updates as well in the background?  I have seen that sometimes pull a system down a bit.
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Distinguished Expert 2018
Commented:
Failing drive? Why?
The symptoms so far: "problem with explorer" "problems on right-click" (context menu).
So please analyze if you have context-menu-trouble by disabling all 3rd-party context menu extensions using this small utility: http://www.nirsoft.net/utils/shexview.html
Top Expert 2013

Commented:
try also with thask manager if you find any task taking your cpu time :
open task manager>performance tab -click resource monitor buttonµthen select cpu o r disk for checking tasks

Author

Commented:
Thanks
Distinguished Expert 2018

Commented:
What was the problem?

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