citirx files saving locally

Has anyone come across this issue before - we have a pool of 10 XENAPP servers, when users logon via citrix access gateway, it maps them a desktop (actually mapped to h:\desktop on a set of DFS servers), a few users have said when saving files to this location, when they logon to the gateway next time (probably due to load balancing onto a differente XENAPP server) the files have vanished from their desktop. I just noticed on one users recent location in ms word one of the files they claimed had vanished seems to have been written to c:\users\username - the local drive on the citrix server? Has anyone come across this before? They shouldnt even be able to write to the local drives and definately wouldnt have saved their purposelly - any theories why this may be happening?
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pma111Asked:
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Ayman BakrSenior ConsultantCommented:
The recommended practice is to have the users' 'Documents', 'Desktops' and 'Favorites' redirected to a share in the form of \\FileServerName\users\%username%\. That is you need to ensure Folder Redirection is working fine if this is what you have set.

You say the desktops are mapped; did you mean redirected to H:\Desktops? If all users are redirected to there then ensure %username% is included in the configuration.

Finding the file under C:\users\%username% on the local drive of the citrix server is normal Windows profile functionality. So if my profile is saved on a shared repository and I login to a XenApp server, my profile will get loaded to the XenApp server's C:\users\%username%. All the work done during the session will be saved on that local copy. Once the user ends his/her session the whole profile will be uploaded back again to the shared repository.
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pma111Author Commented:
Yes sorry. Redirected.
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Ayman BakrSenior ConsultantCommented:
Then correct the redirection so that each user's Desktop, Documents, Favorites get redirected to their own share %username%. That is: \\servername\users\%username% - so if you are mapping \\servername\users\ to H: then the user's desktop should be under:

H:\%username%\Desktop
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pma111Author Commented:
That's the point they already are. So I don't get how this ended up on the c drive. It only happens on rare occasions.
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Ayman BakrSenior ConsultantCommented:
If you have configured the setting in GPO to delete cached copies of the profile, the user's profile should be deleted from the server's C: drive when the user ends his/her session, i.e. logs off.

If the profile is not getting deleted after the user logs off, it might be that the session is still running for some reason - perhaps antivirus software running or a service running in the background.

Another reason for having the files saved on the server's C: drive is when the user explicitly selects C: when saving a file thinking that he is selecting his own C: drive!!!
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pma111Author Commented:
The c drives aren't accesible so it still makes no sense
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Ayman BakrSenior ConsultantCommented:
Are you sure? Open the 'File' menu from published Ms Word > click 'Save As' > then type 'C:' in the File Name field and press enter - does it show you the folders on the C: drive of the server?
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pma111Author Commented:
no it doesnt show them when I do as above.
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Ayman BakrSenior ConsultantCommented:
Fine. But then, the only thing I can think of is that the server local copies of their profiles are not getting removed when the users log off, provided that was setup using GPO initially.

After all, unfortunately, with no further events logged and their IDs we have nothing but guessing!

Well, I will advise you not to depend on Windows profile management because they have big manifestation on remote access solutions. Perhaps you could go for Citrix Profile Management, which is a free and more reliable solution and can be fine tuned through GPO.
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