vCenter upgrade from 5.x to 5.5

When trying to upgrade vsphere 5.5 from 5.1, the upgrade fails using the Simple Install method. It stops when trying to start services with error Service 'VMware Directory Service' failed to start. Verify you have sufficient permissions to start the system services. I click cancel and it rolls back the install.
I saw the article 'vSphere 5.5 Single Sign-On upgrade rolls back after importing Lookup Service data' and tried the registry tweak with no luck. The cert info for Subject Alternative Name is as follows...

DNS Name=172.16.50.54
DNS Name=vcenter.domain.com
DNS Name=vcenter.domain.com
IP Address=172.16.60.12
tpittsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

tpittsAuthor Commented:
Yes, and I tried changing the registry to the fqdn name and it didn't work. It did have the ip in the registry field.
0
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Personally, I would not bother with an upgrade, it's full of errors, and very rarely works.

Consider installing a new version of vCenter Server 5.5 on a new server.
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

tpittsAuthor Commented:
If I did that then we would have to reconfigure view, Zerto , etc to point to the new vcenter server.
0
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
That's correct, but trying to fix a broken upgrade can be very time consuming, escalate the issue to VMware Support.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
NtivaCommented:
I am having the exact same issue as you were, tpitts, for an upgrade from 5.1 to 5.5 I'm trying to complete. Did you get a solution from VMware support? Or did you try the other route of just installing 5.5 on an entirely new server?
0
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
@Ntiva Post a new question for Experts to answer.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
VMware

From novice to tech pro — start learning today.