New HD and cannot install Windows 7

My wife's HP-CQ60 lost the HD. I put a new HD in and attempted to restore using original HP restore disks. CD-ROM spins but then shuts down. Screen is black. I gave up and got new copy of Windows 7. Same problem. CD drive spins on load and then stops - like it is waiting for me to input some answer. Screen is black.

I was wondering - - all my drivers etc are gone of course - - how the heck to I rebuild? Maybe if I can solve the CD problem I can go back to install disks?

Thanks - I'm ok with this stuff but am currently stumped.
COBOLforeverAsked:
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Nick RhodeIT DirectorCommented:
Do you have an external (USB DVD rom) DVD rom drive handy?  Could be a faulty cd/dvd rom drive.
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ZamZ0Commented:
If not, you can create Windows USB install disks. Here are instructions:

http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool

(This tool is free, you just need to provide the disk image. Instructions for creating the disk image are included at the above link).
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COBOLforeverAuthor Commented:
I have duplicate identical computer. Can I swap drives?
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ZamZ0Commented:
Yes
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COBOLforeverAuthor Commented:
Swapped drives. No go. Same thing. Should I see anything at all on the laptop screen? It's been sooooo long since I installed a new HD and OS I can't remember.
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ZamZ0Commented:
Yes you should. Does the drive you swapped have anything on it? If yes it should boot to that, if no then I would expect the same results. When it boots up, do you see a logo or diagnostics screen? Can you get into the BIOS?
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COBOLforeverAuthor Commented:
I get nada. Black screen. I should see a C: prompt or *something* right? the screen was functioning fine when the HD crashed. And since. I'ts just been sitting on a shelf for about 3 months waiting for me to get to it....
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ZamZ0Commented:
What do you mean 'and since'? If you haven't used it since it crashed then how do you know it has been working? How do you know it was the HD that crashed?
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COBOLforeverAuthor Commented:
I started getting HD errors from Windows and finally it could no longer recover from them. I used many HD recovery attempts - I really thought that SpinRite was going to be the answer but in the end I could not recover. the screen was working fine through all of that.
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ZamZ0Commented:
Ok can you try booting with no HD? See if any display shows up. If the screen actually is good and theres no display it might just be a brightness setting. Is there one you can adjust on the keyboard or screen itself (without being able to see a display)?

Also, you might try connecting a VGA externally just for the sake of troubleshooting.

Also, look for a Fn (Function Key) Associated with alternating between laptop screen/external monitor/projector. This is usually Fn+F5 or one of those F keys. Maybe it got set on external and its displaying to an external that isn't connected.
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COBOLforeverAuthor Commented:
all good thoughts - thanks. I will try them and report back.
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nobusCommented:
i suggest to start running some diags, to be sure about your basics : Ram and disk (and in the meantime cpu and mobo) best use the UBCD for diags :
Hardware diagnostic CD    UBCD
 i suggest the UBCD  to run some diags first - to be sure about the basics
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page


in case the disk has problems, here's how i handle it : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
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COBOLforeverAuthor Commented:
never got it to work - closing
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