Internet Security Warning

We have a new user that is receiving an Internet Security Warning box each time she opens Outlook 2010. The box says the following:

"The server you are connected to is using a security certificate that cannot be verified. A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider."

When I view the certificate and then install it to the PC, she continues to receive the security warning pop-up.

Outlook 2010
SSL connection to Rackspace servers

No other users are having this issue at all.
LVL 2
FMCA-ITAsked:
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Dave BaldwinFixer of ProblemsCommented:
Check to see if 'Root Certificate' updates have been done on her computer.  Maybe it's just out of date.
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FMCA-ITAuthor Commented:
Good idea. Thanks. I'll check into it and get answer back.
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FMCA-ITAuthor Commented:
I have updated the user's PC completely. The user is still receiving this error. I'm not really sure what else to do with it.
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Dave BaldwinFixer of ProblemsCommented:
Please click on "Request Attention" to get some others to look at your question.
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FMCA-ITAuthor Commented:
We have upgraded to hosted exchange, so this issue has been resolved.
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FMCA-ITAuthor Commented:
Change made that no longer requires attention to this issue.
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