I have a Exchange 2010 SP3 organization with multiple CAS/HUB/MBX/UM servers across two different sites. We have archive server policies to archive user's mailboxes depending on different SLAs. All our exchange servers are hyper-v vms running Windows server 2008 R2, and end-client run Outlook 2010 and 2013 both versions.
My question is, is there a way in Exchange and /or outlook to archive tasks in Outlook?.
I have a client insists that they have never seen this archive feature on tasks before they were always able to see their tasks and they were not being archived. The issue here is that for some reason the outlook tasks are gone, and would like to dig into the possibility the task are being archived by our policy or maybe something else.
Are users able to disable the archive function on tasks specifically? if not,, is this handled by the archive server policy? how can I make sure the tasks are not being archived? If the tasks are being archived, where should I look to? on the archive mailbox?
This issue happens only to one user so far. Please do not recommend to recreate outlook profile, or try from OWA, or outlook online, because we did reproduce the issue by following those alternatives