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Outlook 2013 Constantly Crashes

I setup a brand new HP computer running Windows 8. We installed Office 2013, imported data from his previous PST file and right off the bat, Outlook 2013 crashes. I visited the event log and noticed that right before the crash there are a few entries titled Security-SPP. Any ideas what could be causing the crash?

here are the details.
Application Error 3:13:57pm
Faulting application name: outlook.exe, version: 15.0.4535.1004, time stamp: 0x5212ff76
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x002d2a63
Faulting process id: 0x18f8
Faulting application start time: 0x01cec135bd4b20e6
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
Faulting module path: unknown
Report Id: 1dca1056-2d29-11e3-be73-b8763f708810
Faulting package full name:
Faulting package-relative application ID:

Information 3:13:33pm
The Software Protection service has stopped.

Information 3:13:33pm
Successfully scheduled Software Protection service for re-start at 2113-09-10T19:13:33Z. Reason: RulesEngine.

Information 3:13:01pm
The Software Protection service has completed licensing status check.
Application Id=0ff1ce15-a989-479d-af46-f275c6370663
Licensing Status=
1: 28f64a3f-cf84-46da-b1e8-2dfa7750e491, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 4c1d1588-3088-4796-b3b2-8935f3a0d886, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: 52287aa3-9945-44d1-9046-7a3373666821, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
4: 537ea5b5-7d50-4876-bd38-a53a77caca32, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
5: 77f47589-2212-4e3b-ad27-a900ce813837, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
6: 86af9220-9d6f-4575-bef0-619a9a6aa005, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
7: 951c0fe6-40a8-4400-8003-eec0686ffbc4, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
8: 95820f84-6e8c-4d22-b2ce-54953e9911bc, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
9: 96353198-443e-479d-9e80-9a6d72fd1a99, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
10: a96f8dae-da54-4fad-bdc6-108da592707a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
11: ae9d158f-9450-4a0c-8c80-dd973c58357c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
12: b4af11be-5f94-4d8f-9844-ce0d5e0d8680, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
13: b58a5943-16ea-420f-a611-7b230acd762c, 1, 1 [(0 [0x00000000, 1, 0], [(?)( 1 0x00000000)(?)( 2 0x00000000 3 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)( 9 0x00000000 62 89155)(?)(?)])(1 )(2 )]
14: c85fe025-b033-4f41-936b-b121521ba1c1, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
15: d7279dd0-e175-49fe-a623-8fc2fc00afc4, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]
16: fb3540bc-a824-4c79-83da-6f6bd3ac6ccb, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)(?)(?)])(1 )(2 )]

ded9

Try outlook in no addon mode

outlook /safe

if everything works fine in this mode then disable unwanted addins.

http://www.outlook-apps.com/remove-outlook-add-ins/

Ded9

ezekielseyes

You could try to set up a new Outlook profile for the user (first without importing any pst data) - just to make sure there is no problem with the Office installation in general.
If it works fine, try to import the data again.

ptsolutionsinc

ASKER

I already tried both running in safe mode and creating a new profile but it still crashes. I have done both the quick and full repair. the only thing I haven't done is uninstall and reinstall but I have a feeling that's not going to fix it.

ezekielseyes

Does Outlook crash when you try to start it right away or does it open as expected and crash when you try to click on a special item?

Do you have the possibility to start Outlook 2013 with the same user account on another machine?

ded9

Try launching outlook in clean boot mode

http://support.microsoft.com/kb/929135/en-us

Restart pc after disabling startup and services.

Ded9

ptsolutionsinc

ASKER

it open as expected and crashes after a few seconds without clicking on anything. My main concern is why is the Software Protection service stopping/starting right before Outlook crashes. with Outlook closed, I don't get these entries in the event viewer. once I open Outlook, I see the Software Protection service entries as shown below then Outlook crashes.

Application Error 3:13:57pm
Faulting application name: outlook.exe, version: 15.0.4535.1004, time stamp: 0x5212ff76
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x002d2a63
Faulting process id: 0x18f8
Faulting application start time: 0x01cec135bd4b20e6
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
Faulting module path: unknown
Report Id: 1dca1056-2d29-11e3-be73-b8763f708810
Faulting package full name:
Faulting package-relative application ID:

Information 3:13:33pm
The Software Protection service has stopped.

Information 3:13:33pm
Successfully scheduled Software Protection service for re-start at 2113-09-10T19:13:33Z. Reason: RulesEngine.

Information 3:13:01pm
The Software Protection service has completed licensing status check.
Application Id=0ff1ce15-a989-479d-af46-f275c6370663
Licensing Status=

ASKER CERTIFIED SOLUTION

ezekielseyes

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ptsolutionsinc

ASKER

After reading your post, I disabled the automatic send/receive and left Outlook open. I noticed it didn't crash. I then hit the send/receive and after about downloading 20 emails it would crash. I then reopened Outlook, hit send/receive and it crashed again at around the 20th email. I then logged into the Yahoo portal, moved all inbox email into a sub folder temporarily. I opened Outlook, performed a send/receive and Outlook DID NOT crash. I then moved emails from the temp subfolder 5 at a time and performed a send/receive until I found the email that was causing the crash.