Exchange 2010 user sees empty GAL

Posted on 2013-10-05
Medium Priority
Last Modified: 2013-10-11

We have a exchange 2010 server in multi-tenant setup. Meaning we host several clients in the server with separate Adresslists/Global Adress lists.

One user at one client sees the correct GAL in Outlook web access, populated with all collegues etc perfect, but when running outlook 2010 she sees only an empty GAL. Her collegues see a correct GAL, meaning its filled with users.

In exchange on the user she is set with the correct Adresslist on her Adress book policy, just as the rest, but this happens anyways,

I think theres a command to reset or somehow set her GAL again makin this work, a powershell command - any clues?

Question by:joebilek
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39550215
If its fine in OWA\Webmail than its a Outlook issue.

Try to check with this user profile on a working Outlook and check what it shows

- Rancy
LVL 29

Expert Comment

by:MAS (MVE)
ID: 39550219
Try creating a new profile

Create a new Outlook profile that uses Cached Exchange Mode. For more information about Cached Exchange Mode, see Configure Cached Exchange Mode in Outlook 2010.

Start Outlook 2010 with this new profile.

In the ribbon click Send / Receive, click Send/Receive Groups and then click Download Address Book.

Accepted Solution

joebilek earned 0 total points
ID: 39550529
Hi all, solved it. Its the msExchQueryBasedn value in ADSI on the user thats wrong, by setting it blank it works again. This is a old remain from earlier exchange version 2007 where this was the way to segregate clients.

thanks mates
LVL 29

Expert Comment

by:MAS (MVE)
ID: 39550541
Glad to know it is fixed and thanks for posting the solution

Author Closing Comment

ID: 39564929
This was the solution that resolved the question.

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