no sound on you-tube videos

Posted on 2013-10-05
Medium Priority
Last Modified: 2013-10-10
and there is a cross sign next to the speaker under the status bar as a video is playing.
I tried several different videos; same thing - no sound and that cross sign is there.video
Question by:Peter
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LVL 101

Assisted Solution

Anonymous earned 1000 total points
ID: 39549910
Does your sound otherwise work?

I would try two things to start (we do not know what browser or what operating system).

1. Find the video and audio driver for your machine and upgrade / reinstall both.
2. If the browser is IE, do an IE Reset.  Control Panel, Internet Options, Advanced and Reset.

Please let us know.

.... Thinkpads_User
LVL 14

Assisted Solution

John-Charles-Herzberg earned 1000 total points
ID: 39549956
MuteIt looks like your video is muted.  Have a look at the green circle.


Accepted Solution

Peter earned 0 total points
ID: 39550000
The browser is IE10,  OS is Windows 7 Professional.
Am reluctant to do a reset right now for fear of degrading current settings.
Don't know how to find audio and video driver, and reinstall (I would do that).
It does look like it's muted but when I left or right click on it, nothing happens.
I also restarted the computer; still nothing.
Oh, it appears that I do not have sound at all.
Looked over Sound in Control Panel and the speaker icon on the taskbar; nothing.
The speaker icon on the taskbar is unmuted but if I click on it to mute it, it does not do so.
LVL 101

Assisted Solution

Anonymous earned 1000 total points
ID: 39550009
Don't know how to find audio and video driver, and reinstall (I would do that).

Thanks for the update. So given you have no sound anywhere (not just YouTube) then you do need to start with the driver updates. At least that is where I would start.

Normally the maker of the computer will have a support site which will have the drivers. If you made the computer yourself, you need to go the maker of the cards (or motherboard if sound and video are integrated).

If the problem is very recent, go to Action Center, click on Recovery and then consider doing a System Restore to a prior time.  If that is what you mean by Reset, it should work, although some recent updates and possibly an install if you did one would have to be re-done. I would try drivers first if you can.

... Thinkpads_User

Author Closing Comment

ID: 39561806
here's the answer that worked for me: (yahoo answers)

Voter's Choice by inukjuak90 is the right answer. But one more thing: on Youtube the "volume" button is a tiny icon that has the speaker symbol under the video. It is embedded just next to the 'pause' symbol. What is sometimes hard to see is that just to the right of this symbol is the "slider bar". That is what you have to drag to the right, to increase volume. You don't click on the speaker icon to open a dialog, but you click or drag the slider to the right of the speaker volume to increase volume. Doing so will increase the volume from the default of zero volume. It took me a while to figure that out, since it's hard to see on my system.

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