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Skype for Salesforce Integration

Hi,

We have integrated skype with Salesforce.com using Pamconsult software. This is working on one system and we are able to make calls but when we are trying to install the Skype for salesforce application (CTI adapter) on another user system, it is not getting installed and is giving error in the mid of installation that "Unable to execute file: C:\Program Files(x86)\Skype for Salesforce\SalesforceCTI.exe. CreateProcess failed; code 740. The requested operation requires elevation. Attached are the screen shots. As mentioned, it is working fine on one system but not on another.

We are following the steps as listed here http://www.pamconsult.com/skype4salesforce/download/

Please help us if anyone has any clue on this, we have contacted Pamconsult also but they are very slow on response.
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d-glitch

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simdex

ASKER

Hi,

We recently completed Skype - Salesforce integration in which we are facing an issue for My Calls Today and Last Call. Skype CTI adapter provided by Pamconsult was initially showing the Last Calls and My Calls today in the softphone but it is not showing now.
Please confirm what is the issue?

Need immediate help. Attached are the logs from skype for salesforce folder and screenshot of the previous working CTI adapter which showed in the softphone "Last Calls", "My Calls Today" which was working earlier. Calls and everything is working but call log option is not visible in the CTI adapter which was available earlier.

Thanks,
Neeraj
612-245-9582
browser-connector.log
cti-connector.log
protocol.log
Working-Skype-Salesforce-Integra.docx