Issues adding Office365 Account on Outlook

Hi,
I'm having a bit of trouble adding a hosted Exchange account to Outlook  2010, we have recently acquired Office 365 with exchange online, and its all set up now. its working fine on mobile devices and everyone can enter via Outlook Web App. its all working. the problem is adding the exchange account to outlook 2010, the problem is it keeps on asking for credentials over and over again, the other problem is that the issue is not persistent across all the workstations, it works on some and doesn't  work on most.  I have tried adding a new profile and removing old accounts, nothing seems to work.
The workstations that I'm having problems with are running windows XP SP3, any help will be greatly appreciated. Thanks in advanced.
Diego_JaenAsked:
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Skyler KincaidNetwork/Systems EngineerCommented:
What version of Outlook are you using on the Windows XP workstation?
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Diego_JaenAuthor Commented:
Hi, its outlook 2010
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Skyler KincaidNetwork/Systems EngineerCommented:
How do you have the "more settings" configured under the account settings? Are you using SSO with a local server?
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Diego_JaenAuthor Commented:
I cant get to the "more settings" part, there is no account added, I get a message saying that there is no connection to the exchange server, outlook must be online to perform this action. It happens when I'm adding the account. using exchange online from Office 365.
Thanks
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Skyler KincaidNetwork/Systems EngineerCommented:
Okay I bet you had a local Exchange server before and the autodiscovery is still working internally. If you are only having the problem on a few computers this is what we had to do when we set it up for our company:

http://blogs.technet.com/b/hot/archive/2012/02/06/how-to-manually-configure-outlook-office-365.aspx

The main part is finding the exact server name and manually entering it. After you get it working you need to go through your old Exchange server and DNS and make sure you don't have any entries pointing to your old server.
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Vasil Michev (MVP)Commented:
if you had Exchange previously, you will have to bypass the local Autodiscover lookup. Can you run the Autodiscover test from https://aka.ms/rca and compare it with the local test from Outlook (to run it hold the CTRL key while right-clicking on Outlook's icon in the tray, select Test E-Mail Autoconnectivity). If you are indeed hitting any local endpoint, you can easily work around this by modifying the registry settings, as explained here:

http://support.microsoft.com/kb/2212902

You should also make sure you have all the latest Outlook updates and that you have run the Office 365 Desktop Setup Wizard on the machine:

http://community.office365.com/en-us/wikis/manage/562.aspx

App Data folder redirection can also cause problems with this on 2010 client, but 2013 should be fine.


Manual configuration is not supported with the 'new' Office 365 version, and although still possible, it will be a lot of work.
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Diego_JaenAuthor Commented:
Hi Everyone,
Quick update, we have never had an exchange service before this. I also cannot get the server information or the DNS information to manually set up the account, we have the "new" office 365 and there, I dont know where that information is.
I have also tried the solutions vasilcho posted, but when I go to the registry editor and look at the Autodiscover Key, there is nothing that resembles what the article says I should see.
Im really stuck here any other suggestions are more than welcome.
Thanks in advanced!
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Vasil Michev (MVP)Commented:
Post the results from https://aka.ms/rca and from a local machine
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Diego_JaenAuthor Commented:
I get nothing from that link, page cannot be displayed :(
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Vasil Michev (MVP)Commented:
Sry, it http only :) It's shortened url for https://testconnectivity.microsoft.com/
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Skyler KincaidNetwork/Systems EngineerCommented:
There has to be a way to manually setup the accounts. You may need to contacts Office 365 support to get the server name they require you to use.
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Vasil Michev (MVP)Commented:
There is a way, but is more complicated now, you have to get the mailbox GUID with PowerShell or from Autodiscover. And manually configuring anything more than 2-3 users is not a very good solution.
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Sudeep SharmaTechnical DesignerCommented:
Did you tried running "Microsoft Office 365 Deployment Readiness Tool / OnRamp for Office 365 ". You need to login first before you get it download.

http://community.office365.com/en-us/forums/183/p/2285/8155.aspx

http://community.office365.com/members/Mark-H/default.aspx

Further Windows XP is end of life and it supports would also end with MS365

https://portal.microsoftonline.com/MessageCenter/MessageDetails.aspx?ids=3

Also they would not support IE8 after

8 April 2014Office 365 will no longer support Internet Explorer 8 after 8 April 2014.
https://portal.microsoftonline.com/MessageCenter/MessageDetails.aspx?ids=2

Sudeep
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Diego_JaenAuthor Commented:
Hi guys, thanks for all of your help, I did try most of your recommendations without any success, I did not however try the 365 readiness tool. I gave up and decided to upgrade those XP computers to windows 7 and office 2013, that of course took care of the problem. its all working fine now, thanks for the effort
Regards.
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Skyler KincaidNetwork/Systems EngineerCommented:
Way to go! It is a good idea to purge old hardware and software so that it doesn't linger!
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Diego_JaenAuthor Commented:
I had to fix the problem immediately and none of the solutions provided so far had been successful. so this was the sure way to go.
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