Apple Mail Messages in .msg or .eml File Formats

We have a situation where a tech support company would like to inspect a mail rejection message in the .msg or .eml file format.
The only thing is that the message was received in Apple Mail and I understand that is a different file format entirely.

Is there any way that this message can be saved or converted?

Any help would be appreciated?
canuWebmasterAsked:
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MontoyaProcess Improvement MgrCommented:
http://www.mboxconverter.com/convert-mac-mail.html

that's a pretty nice convert util
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MontoyaProcess Improvement MgrCommented:
Also, if I recall, Thunderbird had an export utility.. but I stopped using Thunderbird a while back.. I'll try to research further.
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Christopher Jay WolffWiggle My Legs, OwnerCommented:
Hi.

I was thinking if they just want to inspect it, you can "Save As" from Apple Mail into text format.  I checked Apple Mail v2.1.3 and version v4.6 and three formats available under Apple Mail "Save As" are RTF, Plain text, and Raw Source.  They'll get the headers if they want them under Raw Source.  They all pop open in WordPad.  I just did it using USB Flash to go from OSX Tiger to XP.  If that will suffice, it might save some messing around.

Chris
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Christopher Jay WolffWiggle My Legs, OwnerCommented:
Actually, if you're on a MAC you can launch TextEdit then File then Open and browse to users/YourUserName/Library/Mail/POP3YourServer(Inbox)/Inbox.mbox/messages/MailRejectionMessage.emix

If you double-click on the .emix file it will open in Mail.  Instead, open with TextEdit and you will get long headers and code.  Then save in the file format you choose, or convert to RTF under the "format" pull down, then save.  Maybe they'll like that.
Please let us know how it goes.

Chris
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canuWebmasterAuthor Commented:
Hi Chris,

Thanks for your suggestions.

Here's another question...
If the file is saved as RTF, Plain Text or Raw Source format on the Mac, is there any way that I could take this file and save it as a .msg or .eml on my PC?
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Christopher Jay WolffWiggle My Legs, OwnerCommented:
Sure.
If you really need to view them with your email client in Windows, just go get the .emlx files on the MAC  at the path I typed in earlier post, get them to your PC.  Then convert them for viewing with your email client software.  Many converters such as above require Outlook to be installed on your PC for it to work.  I have Outlook Express 6 with XP and it still required Outlook, so wouldn't do the conversion.

I found a converter that didn't have to have Outlook installed on the Windows machine.  It just converts your email message from emlx to eml and it opened in my XP version of Outlook Express 6 as a regular looking email message but included the html markups at the bottom.  For unlimited conversions you have to buy, but the free demo will get you 5 at a time I believe.

Maybe give them a try here...
http://www.softspire.com/emlx-to-eml-converter.html
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canuWebmasterAuthor Commented:
Thanks for the advice!

I think that I may have been given an alternative solution though and it doesn't need the file to be converted:

1. Open the message you wish to forward as an attachment.
2. Go to the Message menu.
3. Select Forward as Attachment.

This will open a compose window with the selected message attached in MSG or EML format.

http://support.apple.com/kb/PH4816

Does this seem feasible?
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Christopher Jay WolffWiggle My Legs, OwnerCommented:
Hi Canu.  You're welcome.  I just hope it is helpful, because it can get confusing.

It does seem feasible, but may be unlikely.  I didn't see in the Apple article above, any mention of converting the attachment of an email from .emlx to ,eml, simply by attaching it.  What you probably will find is a Mac .emlx file arrives attached to the .eml file received by the PC.  Then when you save the attached Mac email to the PC desktop, you will have a Mac .emlx file that still needs to be converted.

Your simplest answer may be to just forward the message to them.  You'll lose the look of the original, but maybe thats alright for what you're trying to do.  Then it will arrive in the right .eml format.  But if they are after detailed data concerning the message residing on the mac, it may get stripped out.

Another way to get them much of the content was mentioned above.  You could "Save As" on the Mac in Raw Source.  Then you have a simple text file with full email headers.  They can view it with a Mac in TextEdit, or you can send it as an attachment in email.  This time the attachment won't need conversion since it is a simple text file.  But the PC would probably have to open it with WordPad.

But really, what does the tech company want to "inspect" as you mentioned.  Are they looking for signs of spamming, or an answer to a glitch, or signs of malware or spyware?  Or do they just want to read the content?   Can you ask them if Raw Source text file to read in WordPad is acceptable?

Anybody here have anything else to add?

Chris
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canuWebmasterAuthor Commented:
The tech company are looking to inspect the original message and the error message that the original message produced but they didn't explain why they need it in these particular file formats.
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canuWebmasterAuthor Commented:
This workaround solved the problem.
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jackson limbozCommented:
esoftTools- Get this relevant solution of EML file converter for exporting and saving EML file to MSG file easily.

Read more:
http://www.esofttools.com/eml-to-msg-converter.html
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