What causes "blue screen of death"...I think I have a problem....please help.

I went to watch an online webinar, using Citrix Go to webinar, and the installation caused my computer to crash to a blue screen, at the bottom of which was the beginning of a dump of physical memory. It did this twice, and both times restarted/rebooted to the desktop. I am working from that computer now. Does this indicate a problem with my hard drive? Although, the last time I had a hard drive failure the screen had rows and rows of "multiboot000000, or something.

The blue screen did prompt me to check if all hardware and peripherals were attached correctly and functioning properly.

Please help with this. I have Win 7 Home Edition 64-bit.
sheana11Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rob MinersCommented:
Ensure that you have the latest Device drivers for your Motherboard, eg: Chipset Network and Video

Uncheck Automatically restart to create Minidump Files:

1.      Press the WinKey + Pause
2.      Click Advanced and under Startup and Recovery select Settings.
2a.      If using Vista or Windows 7 select Advanced system settings, then Startup and Recovery.
3.      Uncheck Automatically restart.
4.      Click on the dropdown arrow under Write debugging information.
5.      Select Small memory dump (64 KB) and the output is %SystemRoot%\Minidump.
6.      Restart the System and use it as normal as this will allow the System to Blue Screen with a Stop error code and create a Minidump file.

The location of the Minidump Files can be found here. eg: C:\WINDOWS\Minidump\Mini000000-01.dmp

Attach the most recent mindump files to your next post for analysis.
0
sheana11Author Commented:
Hi,

I followed your instructions, but when I go to attach the minidump, it says I need administrator permission to access the file. This is my own computer at home, not networked. Please advise.
0
Rob MinersCommented:
See if you can copy the file to the desktop and post it from there.
0
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

web_trackerComputer Service TechnicianCommented:
I would uninstall your citrix receiver and use the citrix receiver cleanup tool. then try reinstalling the citrix receiver again. There may be a compatiblity problem on your computer. If you get bsod again, or maybe you need to update your video card drivers.

To download the citrix receiver removal tool go here: http://support.citrix.com/article/CTX137494
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nobusCommented:
0
sheana11Author Commented:
Web_tracker, how did you know that my video card drivers need to be updated? Just curious as to how you knew that was where there would be a compatibility issue.

Nobus, why would I want to boot from the linux cd.....I don't know linux. What happens on the computer screen when you boot from one....are you taken to a DOS prompt?

Well, it seems there IS a compatibility issue w the video card drivers and Citrix Go to Webinar.  I will close this question after I'm certain there is nothing more serious going on and hopefully, my questions are answered.
0
nobusCommented:
linux is just another OS, like xp, or W7 ; in your case, if you can start it  -and run, it would be the indication your HARDWARE is ok; furthermore, it does not need to take ownership (since you're not in windows).
it lets you also copy files and folders, access the net, like any other pc (a bit slower, since it runs from cd)
0
Rob MinersCommented:
Stop errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. You might see a message that says, "Windows has been shut down to prevent damage to your computer." These errors can be caused by both hardware and software issues.

As I mentioned in my first post:

Ensure that you have the latest Device drivers for your Motherboard, eg: Chipset Network and Video

This is the first step in the troubleshooting process for a blue screen error as it is often caused by an outdated driver.

http://wer.microsoft.com/responses/Response.aspx/10/en-AU/5.1.2600.0.00000000.9.9?SGD=73f94dba-4c35-425f-a20b-6454bc379cdb#here
0
web_trackerComputer Service TechnicianCommented:
I work with citrix based applications, and know first hand that video incompatibility issues can cause all sorts of  problems when using certain citrix applications. This is why I suggested to ungrade your video drivers and try reinstalling the citrix application after using the citrix removal tool to remove remanents of the citrix application that does not unistall properly using the windows unistall program. Definitely as other people have suggested bsod can be cause by both hardware and software problems.
0
sheana11Author Commented:
Solved the problem! THanks!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware

From novice to tech pro — start learning today.