New files not showing on network share


We're having a problem, that's been going on for roughly 6 months, and i haven't been able to find a solution to this myself.

We have a Kyocera copier, that can scan documents to .pdf files directly to a SMB share.
That works fine.

However, some users can't see the files right away, if they look in the network folder, it just seems empty.
However, if another user tries, the user might be able to see the document.
If the file is renamed, the file appears for the user that could not see it before.

It seems like Windows Explorer is not "updating" and therefore the user can't see the document.

The network share is on a Windows Server 2008 SP2
The client is a Windows Server 2008 r2 (terminal server)

Since we have been aware of the problem, we have seen it on our own server aswell.
Here we have
Windows Server 2008 r2 with the network share
and the clients are Windows 7.

I have tried this solution, and it did not help

If any information is lagging, please let me know!
Best Regards, Dennis.
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Emmanuel AdebayoGlobal Windows Infrastructure Engineer - ConsultantCommented:
DirectoryCacheLifetime could be a root cause, and these registry values do not exist by default on Windows Server 2008.
Please create these values as DWORD, set their values as 0, and then reboot the server to test again.





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BPBAuthor Commented:
These values needs to be set on the server with the shares on correct ?
Emmanuel AdebayoGlobal Windows Infrastructure Engineer - ConsultantCommented:
Yes, set these value on the servers that hold the share.

BPBAuthor Commented:
I figured so.

The settings has been set, and i will reboot the server tonight.
Ill test this for about 2 weeks, and get back with the results.

Thanks alot!
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Windows Server 2008

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