Create Case Dialogue: the product "X" is not supported in the dialogue

I am having an issue as I create an order. attached will be the picture of the final dialogue box that states as I am creating a case Dialogue and attempt to add a new order item it says the product( service we offer) is not supported by the dialogue.

I originally thought it was being caused by the product being created without a default price list under the product information section but adding that didnt change the problem.
Thank you For the help!
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rikin ShahMicrosoft Dynamics CRM ConsultantCommented:

Unfortunately, dialogs and processes do not support Products due to heavy logic they carry. May be this solution given below can help you achieve what you want. Try it and let us know if it solved your problem.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
BrendleAuthor Commented:
It actually  did work. The Dialog needed to be adjusted to account for the new product in the coding. working fine now thank you!
BrendleAuthor Commented:
helped me along the way to the answer
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Dynamics

From novice to tech pro — start learning today.