Advice on Touchscreen All-in-Ones

My customer asked me about getting a Windows 8 touch screen All-in-One.  He specifically mentioned the Dell Inspiron io2330-8636BK, on sale at Amazon for $1099.  

I know little about touch screens with Windows 8.  Is this a good deal? Are there better ones for the money, or for less?  Are there better brands? When buying Dell I’m inclined to go to their business outlet.  I find business machines are better made, though I don’t know if that goes for All-in-One touch screens.  The OptiPlexes also have three year warranties.  I would be more inclined to get something like the 9010 I specced out for $816 after 25% off at the Dell Small Business Outlet. Also what do you think of the value of having a blue ray drive?  Is it worth the extra money?

 FYI, this client doesn’t need anywhere near this powerful a computer for what he does.  

Thanks,
Al  

Here are specs of the Outlet touchscreen:
dell aio pic1
dell aio pic2
Alan SilvermanOwnerAsked:
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Gary CaseRetiredCommented:
I have a friend with that exact model, and she absolutely loves it.

I'm sure you friend/client would too.

HOWEVER, read my comments on all-in-ones here:
http://www.experts-exchange.com/Hardware/Desktops/Q_28249743.html

Bottom line:  They're a very nice form-factor, but for some otherwise-simple repairs you have to simple discard them and start over.
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Alan SilvermanOwnerAuthor Commented:
I have a friend with that exact model, and she absolutely loves it.
Are you talking about the Inspiron or the Optiplex?
 
About trying to repair them, I hear you. That's why I always liked good sized desktops instead of laptops or desktops that were impossible to get into. I just hated those early Compaqs.  

Might be a good idea to pay for complete care, if it doesn't cost an arm and a leg.  What do you think of the prices I quoted?  $1,099 for the Insprion and $816 for the Optiplex.
But if the customer has room for it and the combined cost of a Windows 8 desktop and a touch screen monitor is less, why not get that?  That would be upgradeable.  An All-in-One isn't.  One important part of it dies and you've lost it all.  

Al
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Gary CaseRetiredCommented:
I was referring to the Inspiron in the link you said he was looking at.

By the way, I do not think it's worth bothering with a Blu-Ray drive.

I definitely agree that a compact desktop and separate touch screen monitor is a preferable combination from a maintenance perspective -- but a lot of folks really like the single-piece AIO units.

They ARE very nice systems ... they're simply not very maintainable if anything besides a memory module or hard drive fails.
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Alan SilvermanOwnerAuthor Commented:
Any opinion on the Optiplex I priced out?  It costs less and has a three year warranty. I assume the Insprion comes with a one year warranty.

I also priced out a five year warranty with Dell pro support and accidental damage for $200 more.  Here's that option:

"5 Year ProSupport with 5 Year NBD Limited Onsite Service After Remote Diagnosis + Accidental Damage"

Have you ever dealt with Dell ProSupport?  This customer is not very computer knowledgeable.  Is Pro Support worth getting for him?  He's also getting on in years.  I'm not sure how this affects the equation.

If I knock off the Pro Support and Accidental damage but keep the five year warranty it's $113 less:

"5 Year Basic Hardware Service with 5 Year NBD Limited Onsite Service After Remote Diagnosis [subtract $113.77]"

Thanks,
Al
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Alan SilvermanOwnerAuthor Commented:
Gary, could you comment on my most recent update.
Thanks,
Alan
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Gary CaseRetiredCommented:
The OptiPlex looks very good => an excellent CPU, good graphics (HD4000), and as you noted a very good warranty.

The 5-year "Pro Support" certainly mitigates any potential issues with maintainability -- certainly seems worth the extra $113.

I have no experience with Dell's Pro Support, but I'd expect it to be a good choice => the 5-year warranty alone indicates "... Limited Onsite Service After Remote Diagnosis ...", which I'd think may be an issue for your client, so the more comprehensive support plan is likely a better choice.
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Alan SilvermanOwnerAuthor Commented:
Gary,
Now I can go to my customer and give him informed advice.
Thanks,
Al
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