No video after trying to install Geforce video card

A client dropped off his computer because he couldn't get his new video card to work.  He definitely has been somewhat forceful with his computer since the back of the computer slot openings have been forcefully bent and the new video card tabs were bent.

Without the video Card I connected my monitor to the VGA port and no picture.

What is a girl to do?

Mags
MagsOwnerAsked:
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Michael DyerSenior Systems Support AnalystCommented:
At bootup, you press some kind of key to access the bios in the PC and change the video back to the motherboard VGA port.  If you post specific information including the make and mode of the comptuer we may be able to give you more specific instructions.
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MagsOwnerAuthor Commented:
As stated in the Tag - Gateway DX4380G...Thanks Equitrac_Michael!

Mags
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activematxCommented:
I would start by resetting the bios to factory.  Look for a reset jumper on the motherboard and/or remove the small battery from the motherboard for 20 minutes.  Put it back in, and try to connect to the VGA (without the videocard inside) again.

If THAT doesn't work, then something is definitely wrong/broken.

Are you able to get any video at all?
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MagsOwnerAuthor Commented:
No video at all other than the monitor knew it was connected to a computer.  I'll pop the battery and let you know.
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Michael DyerSenior Systems Support AnalystCommented:
From the Gateway support site, "Turn on the computer and immediately press either the F1 key or the F2 key at one-second intervals to enter the BIOS setup utility."  Do this with a monitor installed on the motherboard VGA port and hopefully you will see the BIOS setup screen.  Enable the on board video and reboot and hopefully you will see Windows start up.  Once you get there, you can begin looking into getting the new video card to work.
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activematxCommented:
From the Gateway support site, "Turn on the computer and immediately press either the F1 key or the F2 key at one-second intervals to enter the BIOS setup utility."  Do this with a monitor installed on the motherboard VGA port and hopefully you will see the BIOS setup screen.  Enable the on board video and reboot and hopefully you will see Windows start up.  Once you get there, you can begin looking into getting the new video card to work.

This is great advice IF she can get into the bios.  However, she has stated that she has no display even when the monitor is plugged into the onboard VGA.
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Michael DyerSenior Systems Support AnalystCommented:
If the onboard video is disabled, you won't see any display with a monitor plugged into the onboard video, however I believe the bios menu overrides that and displays on the onboard video.  It's worth a try anyway.
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MagsOwnerAuthor Commented:
Okay...I'm in.  Taking out the battery then resetting the date and time did the trick.

So he only brought over the video card, no installation disk.  Can I simply download the correct driver to have it work??

Thanks a million!

Mags
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activematxCommented:
 Can I simply download the correct driver to have it work??

Yay!  I am glad it worked.  Yeah go to the manufacturers website:  nvidia.com or amd.com  and download the appropriate drivers.

Even without the drivers you should have basic video being display.  once in the vga, change the bios settings to PCI-Express instead of on-board video.  Hopefully the card isn't damaged from the bent pins.
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Michael DyerSenior Systems Support AnalystCommented:
You should be able to find the driver here: http://www.nvidia.com/Download/index.aspx?lang=en-us
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nobusCommented:
just a side note : before installing the video card, calculate th power you need here :
http://images10.newegg.com/BizIntell/tool/psucalc/index.html

and be sure to leave a 50 W margin
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MagsOwnerAuthor Commented:
Okay...the video card is working!  Is it necessary to -

Even without the drivers you should have basic video being display.  once in the vga, change the bios settings to PCI-Express instead of on-board video.  Hopefully the card isn't damaged from the bent pins.
 I don't know that much about video cards since I don't do much gaming.

I think so since I just got this message - The AMD Vision Engine Control Center is not supported by the driver version of your enabled graphics adapter.  Please update your AMD graphics driver, or enable your AMD adapter using the Displays Manager.

If I do the above will the vga adapter work?

Thanks for the education and assistance!
Mags
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Michael DyerSenior Systems Support AnalystCommented:
Well, you said the new card was a GeoForce so the AMD software would not work with that.  I'd probably go into control panel and remove the AMD Vision Engine Control Center and then go to http://www.geforce.com/drivers and run the option to "Auto-Detect Your GPU" and it should find the card and show you what software you need for it.
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MagsOwnerAuthor Commented:
I understand the first part.  Ran the Auto-Detect Your GPU.  It found the card and confirmed I have the correct driver installed.
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Michael DyerSenior Systems Support AnalystCommented:
OK - you can uninstall the AMD software and you should be good to go!
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MagsOwnerAuthor Commented:
But what if he wants to use the vga adapter??  I rebooted and did not get that message again.

Is there a issue having more than on video card available?
Thanks,
Mags
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nobusCommented:
no there is no issue; but some manufacturers switch from one video card over to another; while others enable both for use
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MagsOwnerAuthor Commented:
Opps...I spoke to soon...what is the remedy to stop this message -

The AMD Vision Engine Control Center is not supported by the driver version of your enabled graphics adapter.  Please update your AMD graphics driver, or enable your AMD adapter using the Displays Manager.

Sorry to ask again...thanks.  GeoForce adapter is working well.
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Michael DyerSenior Systems Support AnalystCommented:
The onboard VGA will work just fine without this - you can safely uninstall it in control panel.
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activematxCommented:
Uninstall the AMD software from the "software" section within the control panel.
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MagsOwnerAuthor Commented:
Thanks guy...huge help!  Both VGA and GeForce are working!  No more error message after uninstallling the old AMD software.
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nobusCommented:
tx for feedback
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