I have a user running Windows 7 x64 and they were running Kaspersky Endpoint Security 8 but yesterday morning I tried to remotely deploy Kaspersky Endpoint Security 10.1.0.867 which failed.
This morning (after shutting down the pc yesterday and firing it up this morning) the keyboard and mouse do not work. PC is less than 12 months old - Dell Precision T3600
When turning the PC on, they flash to indicate they are being seen by the PC at Bios, this is ok (and I've even replaced the kb and mouse and tried different usb ports) but after the Microsoft flash screen before logon the light goes off on the keyboard and mouse and no operation of them is possible at all.
These are both wired so not a battery issue.
I cannot use safe mode either because again, the keyboard and mouse stop working at the logon screen.
I now can't see the machine on the network either to remotely uninstall / retry the install of Kaspersky either. (Which I think might be the issue).
Does anyone have a solution for this please which I would gratefully receive!