Win7 corrupt download files

A customer called me about a laptop I sold him, a Lenovo Edge E530 running Win7 64bit. He spent hours trying to download and install different programs from the Internet, things like Firefox and Avast.  He was able to download them but every time when he tried to install the program, it said the download file was corrupt.  I had him bring the computer here yesterday and successfully downloaded and installed the files.  No problem at all.  

The client also has a desktop computer running WinXP.  He was able to download the same programs from the same sites and they all executed without a problem.  Even after I said that I was able to download and install the programs and that there’s nothing wrong with the hardware, he said there’s a problem with the computer and wants his money back.

I have seen this problem of corrupted install files before and know it can be infuriating.  Any explanation?

Thanks,
Al
Alan SilvermanOwnerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

asterisqueCommented:
I already saw this long time ago. In my memory, it was a Firewall (physical, not software) with a mime filter or based on extension, or something like that.

Did you use the same browser that he used to download ?
0
Emmanuel AdebayoGlobal Windows Infrastructure Engineer - ConsultantCommented:
Memory sometimes cause this error. Please ran the memory test for your system.

To run the memory test

Open Memory Diagnostics Tool by clicking
Start button, and then clicking Control Panel.
In the search box, type Memory, and then click Diagnose your computer's memory problems.
Choose when to run the tool, i.e immediately or run when comuter restart

http://windows.microsoft.com/en-gb/windows7/diagnosing-memory-problems-on-your-computer
0
Alan SilvermanOwnerAuthor Commented:
Any idea why it wouldn't occur when I got the laptop to my house?
0
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

asterisqueCommented:
If my idea is correct, that would be because you don't have the same firewall, with same rules...  perhaps a problem with the browser and you don't use the same... ??
0
Scott CSenior EngineerCommented:
Download and install the files at your place in front of him.  If he still wants his money back give it to him and sell the laptop to somebody else.

He will be happy and you will have repeat business.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Sam Simon NasserIT Support ProfessionalCommented:
this is a common issue when downloading files through IE !!! try downloading from firefox or chrome
0
Alan SilvermanOwnerAuthor Commented:
Download and install the files at your place in front of him.  If he still wants his money back give it to him and sell the laptop to somebody else. He will be happy and you will have repeat business.

Thanks for that answer Scottcha.  That's what I'll have to do.  

As background, when Win8 first came out, even before the first reviews I started buying Win7 computers. I used to add on lots of stuff for free when I sold computers and give an overall price.  Now I break it down and give customers options.  I tell customers that for another $150 I will set up all the software. I made that very clear to this person.  Also that when a computer was out the door it was out the door – and this computer has been out the door for a while.  But still I realize that here there’s no other option. Give him his money back.  

I’m going to upload my current sale information that I send to customers.  Anyone who would like, please comment on it.

Thanks,
Al
Computers-for-sale.doc
0
Scott CSenior EngineerCommented:
It's long but the buyer will definitly know their options and where they stand.  Should help cut down on questions and returns.
0
Alan SilvermanOwnerAuthor Commented:
Thanks so much for the help.
Alan
0
Scott CSenior EngineerCommented:
You are most welcome.
0
Gary CaseRetiredCommented:
"...  this computer has been out the door for a while ..." ==>  Depending on just what "a while" is,  you're being very generous to offer a full refund.    Your document is very explicit on what they're buying; and what services you offer.    If he paid you to set up the computer, and you indeed set it up; then I'd certainly think that you are NOT obligated to refund the services charge.    The hardware itself -- yes ... but even then if "a while" is more than a reasonable length of time (60-90 days) that's debatable => but it's clearly good for your business reputation if you keep the customer happy.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.