A customer called me about a laptop I sold him, a Lenovo Edge E530 running Win7 64bit. He spent hours trying to download and install different programs from the Internet, things like Firefox and Avast. He was able to download them but every time when he tried to install the program, it said the download file was corrupt. I had him bring the computer here yesterday and successfully downloaded and installed the files. No problem at all.
The client also has a desktop computer running WinXP. He was able to download the same programs from the same sites and they all executed without a problem. Even after I said that I was able to download and install the programs and that there’s nothing wrong with the hardware, he said there’s a problem with the computer and wants his money back.
I have seen this problem of corrupted install files before and know it can be infuriating. Any explanation?