can't add memory to vmware vm, options side is greyed

I can't add memory to vmware vm, options side is greyed. I'm using vShere 5.
Steven SIT DirectorAsked:
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Power OFF the Virtual Machine?

The VM is not being backed-up?

A Tasks is not being run on the VM?

You have the correct permissions to change the hardware.
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achaldaveCommented:
Are you trying to HotPlug memory ? What type of OS is installed on the machine? Only certain versions are supported for hotplug. Also you need to enable CPU/Memory Hotplug on the VM before you use the feature. The hardware version needs to be 7 or later, OS needs to be windows 2008 or later. If your VM can't support hotplug you need to shutdown the machine and add memory.
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Steven SIT DirectorAuthor Commented:
hanccocka,
It is the same on vm's that are powered on or off.

The vm's are being backed up except a test vm.

What do you mean "A task is not being run on the VM"?

I tried right-clicking and "add a premision" but it never saves when hitting ok.


achaldave,
Hotplug? I tried to turn that on too but that screen is greyed too.

Win7 on the off-line test maching, Win server 2008 on the rest of the vm's
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
e.g. Task is not in progress, e.g. Backup! Snapshot!, vMotion!

Windows 7 does not support hotplug.

Can you edit any VM settings?

e.g. add a vCPU?
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Steven SIT DirectorAuthor Commented:
Edit VM settings: No for memory, CPU, Video, VMCI device, SCSI controller
Yes for hard disk, CD/DVD, Network adapter, Floppy
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Does this occur with all VMs?

Are you connected direct to vCenter Server or ESXi?

Are you sure the VM is not Power-ON, because the settings you can edit are Hot Plug, e.g. they can be editted, added and removed whilst VM is on!
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Steven SIT DirectorAuthor Commented:
Yes, all VMs.

I'm connecting from my desktop computer using vSphere Client 5 to vCenter

The Win7 vm has the pause icon on top of it. It is powered off. The other VM's are on.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
You will not be able to change any settings if the VM is paused.

Are you logged in with the correct permissions?

Can you create a VM?
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Steven SIT DirectorAuthor Commented:
It was paused. I thought it was off. It's now off and I can edit the memory, etc.

Case closed.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
No problems
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