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USB Error Event ID 11

Lately, every time I plug a flash drive into any usb port on the computer (WIN764 Dell 980) I get Event ID 11 error with the following: "The driver detected a controller error on \Device\Harddisk7\DR12." Using different flash drives, the "DR" number changes, but the "Harddisk" reference is always 7. Tried three different flash drives and all produce Event 11 error messages.

Here's the XML:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Disk" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-09T15:57:13.244080800Z" />
<EventRecordID>412715</EventRecordID>
<Channel>System</Channel>
<Computer>MN-PC</Computer>
<Security />
</System>
- <EventData>
<Data>\Device\Harddisk7\DR8</Data>
<Binary>0E04800001000000000000000B0004C003010000000000000000000000082D0000000000000000003BBA050000000000FFFFFFFF060000005800000000000000FF0006120C000010000000003C0000000000000000000000C086950780FAFFFF0000000000000000603A9F0880FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

And here's the friendly view of the same data:

+ System

- Provider

[ Name] Disk

- EventID 11

[ Qualifiers] 49156

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2013-10-09T15:57:13.244080800Z

EventRecordID 412715

Channel System

Computer MN-PC

Security

- EventData

\Device\Harddisk7\DR8
0E04800001000000000000000B0004C003010000000000000000000000082D0000000000000000003BBA050000000000FFFFFFFF060000005800000000000000FF0006120C000010000000003C0000000000000000000000C086950780FAFFFF0000000000000000603A9F0880FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000

--------------------------------------------------------------------------------

Binary data:

In Words

0000: 0080040E 00000001 00000000 C004000B
0008: 00000103 00000000 00000000 002D0800
0010: 00000000 00000000 0005BA3B 00000000
0018: FFFFFFFF 00000006 00000058 00000000
0020: 120600FF 1000000C 00000000 0000003C
0028: 00000000 00000000 079586C0 FFFFFA80
0030: 00000000 00000000 089F3A60 FFFFFA80
0038: 00000000 00000000 00000000 00000000
0040: 00000000 00000000 00000000 00000000
0048: 00000000 00000000 00000000 00000000
0050: 00000000 00000000

In Bytes

0000: 0E 04 80 00 01 00 00 00 ..¿.....
0008: 00 00 00 00 0B 00 04 C0 .......À
0010: 03 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 08 2D 00 ......-.
0020: 00 00 00 00 00 00 00 00 ........
0028: 3B BA 05 00 00 00 00 00 ;º......
0030: FF FF FF FF 06 00 00 00 ÿÿÿÿ....
0038: 58 00 00 00 00 00 00 00 X.......
0040: FF 00 06 12 0C 00 00 10 ÿ.......
0048: 00 00 00 00 3C 00 00 00 ....<...
0050: 00 00 00 00 00 00 00 00 ........
0058: C0 86 95 07 80 FA FF FF À¿¿.¿úÿÿ
0060: 00 00 00 00 00 00 00 00 ........
0068: 60 3A 9F 08 80 FA FF FF `:¿.¿úÿÿ
0070: 00 00 00 00 00 00 00 00 ........
0078: 00 00 00 00 00 00 00 00 ........
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........
0090: 00 00 00 00 00 00 00 00 ........
0098: 00 00 00 00 00 00 00 00 ........
00a0: 00 00 00 00 00 00 00 00 ........

Any help would be appreciated.

Nick Rhode

Try shutting the system down. Physically disconnect the power and wait a few minutes. Plug the power cable back in and power on the system. Try it again

normanml

ASKER

Pulled the plug, waited a couple of minutes, replugged and powered on. Still getting Event ID 11 when I plug in any USB drive.

SOLUTION

Nick Rhode

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normanml

ASKER

The instructions you referred me to say: "2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".

As you can see in the embedded PNG file:

There is no "Host Controller." Also I assume you want me to uninstall the two Intel 5 drivers listed here as well? Finally, it occurred to me that uninstalling all this will disable the mouse, which I found listed in the power tab of the first generic USB Hub, so I'll uninstall that last.

I'm not sure about defective ports. I tested a corded mouse in all four ports on the front hub and the mouse worked. What's more, even though I'm getting Event ID 11 with every USB drive, the drives show up in WinExplorer. Anyway, if I'm correct about the above, I guess I should begin uninstalling from the bottom up, right?
Capture.PNG

nobus

i would start by testing this flash drive on another pc - it can simply be bad

Nick Rhode

Yes. Also is this pc joined to the domain and storage devices are disabled and all that jazz via group policy?

normanml

ASKER

Also is this pc joined to the domain and storage devices are disabled and all that jazz via group policy?

I'm not sure what you mean. It's a WIN764Pro on a home LAN. No home group. I'm the only personality/administrator. I think you mean is this a workstation that an IT manager can control? No, it's just one of two home computers. Also the two flash drives in question work fine on an XP machine and leave no errors or warnings on the XP's Admin Events Viewer. And a further development: I've tested five USB drives on the front USB hub of four ports (mouse attached to one of the ports). Three of the USB drives now work fine -- two scandisks, one 4GB the other 16. Also and iECKO flash drive 4Gb works fine -- and by that I mean none of the above generate an Event 11. Two OTHER drives, however, two drives that are about two years and and reliable and not used very often (both SanDisks 4GBs) each leaving not one but two Event 11 warnings in the event viewer. I tested those two, again, on an XP machine and on a MacAir and both work fine. Again, no admin events are generated on the XP machine.

So where does this leave us. Still think I should uninstall all the USB hubs in device manager? I can't figure out why these two particular drives, which work fine elsewhere on many machines, don't like my Win764 and leave those warnings.

nobus

it looks like the usb portion of your PC is corrupt
do you get the notification sound when connecting?

you can always update your drivers for this PC - start with chipset :
http://www.dell.com/support/drivers/us/en/19/Product/optiplex-980

normanml

ASKER

Yes, I get a notification sound whenever I connect a flash drive or device. I updated the chipset a few months back. How do I update the USB drivers? I have not yet uninstalled those USB hubs. What do you think?

normanml

ASKER

Okay, it came down to two particular flash drives that, though working just fine, kept throwing of Event 11 errors on a Win7 machine. First I tried the uninstall you suggested from here
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/event-id-11-logged-when-plugging-storage-device/a25c0957-4714-45de-8d7a-7a95bbca787f
Problem is, once you uninstall the host controller, you use your mouse. I wonder if someone can tell me how to finish the uninstall of the hubs without a mouse. I had to pull the plug and reboot several times to get each of the seven hubs uninstalled. However, I still got the error 11. Then I tried http://www.techspot.com/community/topics/usb-drive-or-flash-problems-how-to-cleanup-and-remove-old-usb-storage-drivers.145884/ removing old storage drivers. Got rid of the garbage, but the errors remained. There must be something about those two, two-year-old flash drives that Win7 doesn't like. I've tested four other flash drives on the machine and none throw off the error. So I tossed the drives that were causing the error and we'll see what happens. Thanks for the help. PS: How do you uninstall USB hubs and still keep the mouse pointer so you can finish?

ASKER CERTIFIED SOLUTION

nobus

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normanml

ASKER

Points were well earned. You helped me eliminate the possibilities. USB hubs work fine, old drivers for old devices cleaned out. Tested the flash drives with H2Test, which said they were fine. Still, those two particular drives still leave Event 11 notices. None of the other do. So there's something about them my machine doesn't like. I may try to reformat them on an XP machine. Anyway, data has been transferred to a CD so all's safe. Thanks again.

nobus

>> Points were well earned. << i did not get points
but i did suggest H2Test, and how to install USB drivers
did you select a wrong answer maybe??

normanml

ASKER

Wrote to Admin here asking them to split points. I installed drive with a PS2 Keyboard. Took a while to figure out how to maneuver the page. Still can't figure out why the two drives in question will work on a MAC and XP machine and not on a WIN7 machine, or on this particular WIN machine while all the other USB storage devices and other devices work just fine on the machine.

nobus

if they don't work on a w7 system you can try to delete old installs from device manager ; select view show hidden devices
did you try different USB ports also?

normanml

ASKER

Went to device manager. No old installs or unused devices. Tried the two drives on every USB port on the machine. Same result. Looked in the registry and saw hundreds of entries for SanDisk drives, hundreds. If I guessed that there's something in the registry that is triggering that Event 11 for these two particular flash drives, would I be wrong. We seem to have eliminated everything else. Perhaps when I first used the drives, Win gave them a registry entry. Then I didn't use them for a while. In between were lots of Windows updates. I wonder....

normanml

ASKER

Thanks to both.

nobus

thanks all.