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Lotus Traveler - Android Sony Xperia Z1

Hi Guys.

We have recently purchased the new Sony Xperia Z1 running Android 4.2.2

Once lotus traveler has been downloaded and installed I am unable to get the phone to sync as advises the username or password is incorrect.

I have checked both and know them to be right. I even changed lotus internet password and entered new into mobile but still same issue.

I have uninstalled and reinstalled but still get same issue.

It allows me to log into server(with the users username and password) download and install/connect traveler but as soon as it goes to sync we get the issue.

I have never experienced this on any other android or ios mobile.

The user used to have an iphone 4s.

Any thoughts?

Cheers

320adel

ASKER

Just an update to this.

I have found that the sync works the first time.
But then a short time later there is a notification advising that the password or username is incorrect.

If i click on the notification it then tells me the "Application Updated - As a result of an update to lotus traveler, your local data has been removed and will be replaced during the next sync"

And now we have the username or password incorrect issue

akhafaf

Hi there

Firstly, did you check if the Lotus Traveler version you have supports this Andorid and Device .
Secondly,I havent experince any similar cases but I found this useful URL
http://www-01.ibm.com/support/docview.wss?uid=swg21619878
and this URL shows you how to Sync Android to Lotus Notes
http://androidadvices.com/how-to-sync-an-android-device-with-lotus-notes/
I also recommend you to remove the Lotus traveler from the Device and from the Traveler server then re-deploy it and please download and follow the following documentation
IBMRedbooks_Notes_Traveler_Deployment.pdf on
https://www.google.com/#q=IBMRedbooks_Notes_Traveler_Deployment.pdf

I hope This Helps

Best Wishes

larsberntrop

Seems logical, that if as part of the update, the local data on the phone has been removed, it no longer knows the username and password. You will have to enter it again in the phone.