We have recently purchased the new Sony Xperia Z1 running Android 4.2.2
Once lotus traveler has been downloaded and installed I am unable to get the phone to sync as advises the username or password is incorrect.
I have checked both and know them to be right. I even changed lotus internet password and entered new into mobile but still same issue.
I have uninstalled and reinstalled but still get same issue.
It allows me to log into server(with the users username and password) download and install/connect traveler but as soon as it goes to sync we get the issue.
I have never experienced this on any other android or ios mobile.
The user used to have an iphone 4s.