Infoview with Crystal 2008 server not working

Hi,

  The infoview portal opens fine and shows the crystal reports.
But when i try to open the reports, throws this error message.

type Status report

message Invalid path /CrystalReports/view was requested

description The request sent by the client was syntactically incorrect (Invalid path /CrystalReports/view was requested).

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I have IE 9, which after googling, found that it might not be compatible with Crystal 2008.
So, i used Google Chrome to see if that works out; but no, it didn't work either.

Can someone help me resolve this issue?
pvsbandiAsked:
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Kurt ReinhardtSr. Business Intelligence Consultant/ArchitectCommented:
Support for IE9 wasn't added until at least service pack 5.

Have you tried downgrading to IE8?  Have you tried applying service packs to your environment?  Trying to create a workaround "fix" to a compatibility issues isn't necessary the best approach to a production environment.
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pvsbandiAuthor Commented:
we donot have any service packs added yet. Our Build number is : 12.0.0.683.
 Can you please direct me to the location from where i can download SP 5?
 Also, are these Service Packs incremental?
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pvsbandiAuthor Commented:
Hi,

   I went to this location and found a lot of Fixpacks and a lone Servicepack 4.
Can i install a Fixpack alone? Or, do i need to install both FP and SP?

https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/bobj_download/main_public.htm
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mlmccCommented:
I clicked your link and didn't see anything.

Here is a different location for the downloads.  It has a SP6 download
http://scn.sap.com/docs/DOC-27917

Fix packs are combined to create an SP and require the SP to be installed first.  Example FP4.1 is the first fix pack for SP4 so you would need SP4 installed before using FP4.1

mlmcc
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Kurt ReinhardtSr. Business Intelligence Consultant/ArchitectCommented:
Those are Crystal Reports downloads, not SAP Crystal Server downloads.  For the server downloads, you have to get them from the SAP Service Market place.  I just logged in and found all service packs for SAP Crystal Server 2008 V1.  The catch is that they're for V1, which is basically the same as Enterprise XI 3.1, not 2008/XI 3.0.

In regards to the service packs, unless you create a completely new installation with a "full build" executable that is already patched up, then you need to install the service packs incrementally.

If you're on SAP Crystal Server 2008 V0 then you would actually need to upgrade to V1 in order to get service packs.  If you're going to upgrade and you're currently under maintenance, then I would seriously consider upgrading to SAP Crystal Server 2013 (the equivalent of BI 4.1, which was just released).  Please note, however, that Crystal Server 2013 has significantly higher system requirements (8-core processor, at least 16GB RAM and at least 500GB HD) than 2008.

If you're not under maintenance, then I would still consider upgrading, but working it into your budget and working with either SAP or a vendor to get a good price for the upgrade.  By upgrading to the recent version you're future-proof (important, considering you're on a version that's about 5 years old) and there's better compatibility with modern browsers, OS' and Office products (Office 2007+ file types, not just 2003-),
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pvsbandiAuthor Commented:
Thanks much for the input. I will put forward, the idea of upgrade and see how the client will respond.
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