bluehost claims my site is slow becuase of denial of service attack, does this sound ligit


Just as the title says, bluehots blames 3 days of my site being deadly slow and almost no email to a denial of service attack, and that they need to suppress the server my site is on.

Is this bull? Does it sound real?
They also claim they can't move me to a server which isnt under attack because it is risky

their customer service is terrible to make matters worse
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Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
It is very possible.  If you are on a shared server that is under attack, it affects many others.  There is not much you can do about it the DoS attack.

If you host your DNS with your registrar and not with bluehost, you could copy your site to a different host completly and just point your a record to the new host and your site will be up.  If you are on a CMS or use a db, you would need the back up of your data first to make it current.

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Question would be why are you getting attacked.
A DDOS is normally initiated by quite a lot of people.
Have you checked your logs to see what the IP's are - or ask the host for them.

DDOS is not something to take lightly.  But usually it will happen with big companies that have pissed off a group of people.
Mmm maybe I read it wrong
Are they saying your site is getting the DDOS or their server is?
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jblayneyAuthor Commented:
Thanks for the responses.

my real concern is that not all their servers are under attack, but they wont move my site to one of these safe servers. Can you think of any reason that this would be a security issue? other than that my sites are being targeted (which is highly unlikely)
Is there still a DDOS going on?
Sometimes you just need to grin and bear it. They don't usually last too long.
It could be risky because it may be a site on the server that is the result of the DDOS, but a DDOS would be against the server (via the IP address) - so they have no way of knowing who is responsible, if anyone.
Kerem ERSOYPresidentCommented:

As a matter of fact when a server goes under DDOS attack there's nothing much to do right at the moment. Unfortunately service providers are notorious not considering to set-up DDOS protection measures and apply even basic IT security methodology. So good luck.

I understand that they think your sites which are under attack. So first of all try to clear things with them. If it is their servers under attack or your content which is the target of the attack.  Is this why they are reluctant to move your servers to another host?

Then you might consider moving to another hosting company it is their unresponsiveness in their support and slowness of the servers I've decided to move out.

jblayneyAuthor Commented:
Thanks all
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