Ease of Access Issue-Toshiba v Windows7

My customer has a "u" in his password and since Sunday last whenever he types the "u" the Ease of Access window pops up and narrator starts but the window can only be dismissed after several attempts.

The ease of Access window still pops up whenever a "u" is typed irrespective of the application.

Sys Restore does not resolve the problem.

Changing the EA applet in CP doesn't work because it is already off.

There is nothing in MSCONFIG that can be changed.

The workaround, for the moment is to hold the Windows key down when typing the "u" and the EA window will not appear for the logged in session.

Looking on the web shows that this is a known problem, there are even suggestions that MS have known about this for several years and recommended that employees avoid using a "u" in their password! Surely this is scurrilous :-(

Does anyone know of a permanent fix?

Thanks and Regards John
JSlatemAsked:
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ZamZ0Commented:
Check the BIOS; sometimes functional keys get inverted and they can be switched back. I had this happen on a Toshiba Satellite as well.

Also make sure you have all the latest drivers from Toshiba (Not Windows Update) - double both check version #s and file dates as they are often inconsistent.

Also, there might be some software similar to HP's QuickLaunch drivers that need to be installed.
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nobusCommented:
did you try this ?   http://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/ease-of-access-pops-up-on-logon-screen-as-i-am/c7cbc69b-d10c-4f80-89d2-15e2bc706c6b
Follow the following steps to disable Onscreen Keyboard at start-up:
 Go to Control Panel and select "Ease of Access Center " (WIN + U would do the same)
 Select "Use the Computer without a mouse or keyboard ".
 Un-check "Use On-Screen Keyboard ".
 Click Save . You're done!!
 
or this :  http://www.pchell.com/support/remove_vista_onscreen_keyboard.shtml
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JSlatemAuthor Commented:
I will have to contact the customer which might take a week.

Thanks - John
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nobusCommented:
keep us posted
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JSlatemAuthor Commented:
None of the above worked and we had to re-install.

Customer has just reported that whilst the original problem has been resolved, a day later he was on the Internet when pressing the spacebar closed IE down and essentially locked the Laptop up.
At a loss as what to do next. Toshiba say that they use the Windows keyboard driver and not their own.
John
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nobusCommented:
that is often more time- and cost - efficient
don't forget to close this Q
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JSlatemAuthor Commented:
Ah - but now we do have a problem because a day after the reload and with 24 hours of successful use - it started again but this time much more viscous.

Don't know where to go with this one.

Regards John
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nobusCommented:
looks like M$  is the place?
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JSlatemAuthor Commented:
Sorry but what is M$?

Regards John
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nobusCommented:
Microsoft aka MS aka M$ (money wolves)
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JSlatemAuthor Commented:
Looks as though it is a hardware fault.
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nobusCommented:
why do you think it is a hardware error?
if you suspect the keyboard, you can easily test it
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JSlatemAuthor Commented:
No obvious solution
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