Lync 2010 missed conversations not showing up in outlook

So for some reason out lync 2010 with exchange 2007 is showing the missed conversation email in outlook for any users.

Where can I checked for this issue?
rdefinoAsked:
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SreRajCommented:
Hi,

Please check 'Save Instant Messages' option is enabled.

Lync Options
Also, please keep Lync Client updated with latest patches. Following is an update which you could install for fixing this issue.

http://support.microsoft.com/kb/2689469
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rdefinoAuthor Commented:
Sorry, I might not have been clear. The issue is that when a user contacts me and I'm not at my pc after a certain amount of time lync will send me an email saying that I missed a conversation. it's not doing that for all of our users.

Lync is "saving" the IM conversations to the outlook conversation folder.
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SreRajCommented:
Please check whether the option 'Save call logs in my email Conversation History Folder' is enabled. This feature controls if missed conversations are updated in mailbox.
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rdefinoAuthor Commented:
Yes. It is enabled. This is effecting many users all of a sudden.
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SreRajCommented:
Lync Client uses EWS to connect to mailbox for writing missed conversation alerts. EWS may not working on Exchange Client Access Servers. You could check the status from Lync Client by Ctrl + Right Click on Lync Icon in System Tray and select Configuration Information. This will open up Lync Configuration Information. Here you could see status of EWS. Please verify that the EWS Internal URL is pointing to an active Exchange CAS server and EWS virutal directory is accessible.

Lync Configuration Information
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rdefinoAuthor Commented:
thanks, but I have nothing in the information window that shows any mapi lines.
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rdefinoAuthor Commented:
I found the mapi line and it says status OK.

But still not working. Anything else I should check?
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SreRajCommented:
Please verify status of Exchange Web Service (EWS) as well. Lync 2010 depends on EWS for many operation while connecting to mailbox.

http://technet.microsoft.com/en-us/library/gg398806(v=ocs.14).aspx

Please verify that the SIP Address in Lync and Email Address are same. If these are different, then Lync wont be able to connect to the mailbox thru EWS.

Also, please test AutoDiscover configuration using Test Email AutoConfiguration option in Outlook. AutoDiscover is critical because it provides EWS URLs.

https://help.exchangemymail.com/entries/20036643-How-do-I-test-my-autodiscover-configuration-
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