Imap emails not showing as deleted - only with strike-through

G'day experts,

I have a client who has moved across to an IMAP email service from POP3. When they go to delete their emails, the email doesn't delete- it simply appears with a strike-through in the heading.

Any idea what needs to be undertaken so that the emails show as being removed when requested to be?

As a bit of helpful extra information, the client is accessing a ZIMBRA email service via Outlook. If you're unfamiliar with ZIMBRA and Outlook, a software connector is required to set ZIMBRA email up through outlook. In this (as with any) instance, I made sure that the connector was the latest.

Thanks in advance, as always!
Servant-LeggieAsked:
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ezekielseyesCommented:
Hi,

this is kind of the default behavior when you delete messages in Outlook that are coming in through an IMAP account.
In order to "hide" them (instead of the strike-through) you have to modify the Outlook view.
Go to View - Current View - Hide Messages Marked for Deletion (the exact steps depend on your Outlook  version)

Here is the corresponding MS article:
http://office.microsoft.com/en-001/outlook-help/purge-imap-items-marked-for-deletion-HP010080420.aspx
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Nick RhodeIT DirectorCommented:
This is standard and typical with IMAP accounts.  It basically means it is marked for deletion and you can purge them manually by using the edit menu > purge

http://office.microsoft.com/en-us/outlook-help/purge-imap-items-marked-for-deletion-HP010080420.aspx

This guide will also allow you to set it up automatically.
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Servant-LeggieAuthor Commented:
Thanks guys. I'll be working through this on the clients machine over the next few days and will advise on results.
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Servant-LeggieAuthor Commented:
Thanks, ezekielseyes. Your solution worked a treat! Apologies for the delayed reply.
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