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Imap emails not showing as deleted - only with strike-through

G'day experts,

I have a client who has moved across to an IMAP email service from POP3. When they go to delete their emails, the email doesn't delete- it simply appears with a strike-through in the heading.

Any idea what needs to be undertaken so that the emails show as being removed when requested to be?

As a bit of helpful extra information, the client is accessing a ZIMBRA email service via Outlook. If you're unfamiliar with ZIMBRA and Outlook, a software connector is required to set ZIMBRA email up through outlook. In this (as with any) instance, I made sure that the connector was the latest.

Thanks in advance, as always!
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1 Solution

this is kind of the default behavior when you delete messages in Outlook that are coming in through an IMAP account.
In order to "hide" them (instead of the strike-through) you have to modify the Outlook view.
Go to View - Current View - Hide Messages Marked for Deletion (the exact steps depend on your Outlook  version)

Here is the corresponding MS article:
Nick RhodeIT DirectorCommented:
This is standard and typical with IMAP accounts.  It basically means it is marked for deletion and you can purge them manually by using the edit menu > purge


This guide will also allow you to set it up automatically.
Servant-LeggieAuthor Commented:
Thanks guys. I'll be working through this on the clients machine over the next few days and will advise on results.
Servant-LeggieAuthor Commented:
Thanks, ezekielseyes. Your solution worked a treat! Apologies for the delayed reply.
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