Imap emails not showing as deleted - only with strike-through

G'day experts,

I have a client who has moved across to an IMAP email service from POP3. When they go to delete their emails, the email doesn't delete- it simply appears with a strike-through in the heading.

Any idea what needs to be undertaken so that the emails show as being removed when requested to be?

As a bit of helpful extra information, the client is accessing a ZIMBRA email service via Outlook. If you're unfamiliar with ZIMBRA and Outlook, a software connector is required to set ZIMBRA email up through outlook. In this (as with any) instance, I made sure that the connector was the latest.

Thanks in advance, as always!
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.


this is kind of the default behavior when you delete messages in Outlook that are coming in through an IMAP account.
In order to "hide" them (instead of the strike-through) you have to modify the Outlook view.
Go to View - Current View - Hide Messages Marked for Deletion (the exact steps depend on your Outlook  version)

Here is the corresponding MS article:

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Nick RhodeIT DirectorCommented:
This is standard and typical with IMAP accounts.  It basically means it is marked for deletion and you can purge them manually by using the edit menu > purge

This guide will also allow you to set it up automatically.
Servant-LeggieAuthor Commented:
Thanks guys. I'll be working through this on the clients machine over the next few days and will advise on results.
Servant-LeggieAuthor Commented:
Thanks, ezekielseyes. Your solution worked a treat! Apologies for the delayed reply.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.