iOS 7 not playing .wav file from email

Posted on 2013-10-11
Medium Priority
Last Modified: 2016-05-22
our landlord phone system sends voice mails to email via a wav file attachment.  we were able to listen to the wav file in all places, i.e. Outlook, OWA, and iPhone/iPad before moving email from SBS 2008 (exchange 2007) to Office 365.

other change at about same time iOS 7 upgrade.

the current chain goes like this Phone system send to the landlord Exchange 2010 server > the exchange 2010 sends to our Office 365 (exchange 2013) > emails to devices.

Now, we can listen to the wav file on Outlook and OWA but cannot listen on the iPhone/iPad.  it shows as a MIME attachment.

the strange thing is that if your forward the email from Outlook to yourself the wav file will play on the iPhone/iPad.

any searches regarding the MIME attachment generally says that you do not have an app for the file type but of course there is one.

I am thinking it lies with Exchange or office 365 but have been through both the exchange 2010 and O365 and can't find anything actionable.

any help would be greatly appreciated.
Question by:MitchS47
LVL 22

Assisted Solution

by:Nick Rhode
Nick Rhode earned 1000 total points
ID: 39565638
When exchange 2010 was setup does it have unified messaging?


Author Comment

ID: 39565709

Author Comment

ID: 39565778
Exchange 2010 phone system setup clarification.
the phone system, copier/scanner, etc., owned by landlord, send Voicemail and scanned docs to the Contact of the tenant on the Exchange server 2010 server.  The Contact is configured with the external email of the tenant.

NOTE:  this worked before the move to Office 365 and iOS7 and still does on Outlook clients and OWA.  we don't have any other device to test such as a windows phone or Android.
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!


Assisted Solution

Stef95 earned 1000 total points
ID: 39565839
I know on android it doesnt play on the device player you have to download additional software which i done (vlc player) to play the files, also on blackberry since a recent update wav files are no longer supported

What you could do is download additional software and launch it to that software:


The weird thing is when you send it to yourself it plays, there are no blocks on attachments for external receipts is there?

Author Comment

ID: 39565960
more info.
tested with Galaxy 2 (android, I think) worked OK.

Seems to be issue with iOS / Active Sync only.

no blocks that I am aware of or can find in O365.

Author Comment

ID: 39576822
any ideas??

Expert Comment

by:Kyle Davies
ID: 39582492

Accepted Solution

MitchS47 earned 0 total points
ID: 39598563
Thanks.  I prefer not to add more software to the iOS.  it will play the file fine when the message is forwarded to yourself.

all test point to active sync and/or iOS.

any ideas about configuration settings with Active Sync.  email is hosted on Office 365. I have used powershell with O365 if there might be something to try with it.

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

If you have a smartphone, I'm sure you've noticed that web applications are changing. Yet, are you aware of how these changes are going to impact your organization or company?
Configure external lookups on for external mail flow on Exchange 2013 and Exchange 2016.
The video provides a quick and easy steps to migrate MBOX file to well known Outlook PST and Office 365. Besides this, it also supports and migrates more than 20 email clients of MBOX which include AppleMail, Opera, Thunderbird and SeaMonkey effortl…
In this video I will demonstrate how to set up Nine, which I now consider the best alternative email app to Touchdown.

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question