Harddisk Problem

Hello Experts

There is a failure of harddisk in one of the desktop. When i try to connect the hard disk as slave to another computer, i am not able to read or detect the hard disk.

Is there any help / solution to make the hard disk readable to retrieve the data.

Urgent help needed.
Hiren LapsiwalaManager - Information TechnologyAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

stu29Commented:
If you cannot detect it then you will not have much luck outside of an expensive recovery service.

Last ditch attempt .. put the drive in the fridge for 10 minutes (I know .. sounds weird) .. but sometimes it will let you access it quickly.
0
Nick RhodeIT DirectorCommented:
Or if you have the same exact drive laying around you could attempt to swap the smartboards.  Otherwise stu29 options with using an expensive recovery site like Ontrack
0
Gary CaseRetiredCommented:
If you try cooling the drive (i.e. putting it in a freezer for an hour) be CERTAIN that it's VERY tightly sealed in an airtight plastic bag -- if ANY moisture gets in the drive, it can destroy any chance of later recovery.    Basically, I don't recommend trying this unless you're not going to pay for professional recovery, and just want to see if it might work.

The best thing to do if you need your data is send it off for professional recovery.   These guys are very good and, by data recovery standards, reasonably priced:
www.gillware.com
0
Exploring ASP.NET Core: Fundamentals

Learn to build web apps and services, IoT apps, and mobile backends by covering the fundamentals of ASP.NET Core and  exploring the core foundations for app libraries.

nobusCommented:
first step is to check if the drive is seen in the bios
then in disk management
how does it show up?  and what options in DM ?
0
Hiren LapsiwalaManager - Information TechnologyAuthor Commented:
After swapping the smartboard, i can see the harddisk as removable disk in another PC but not able to access it. It says the device not accessible.
0
nobusCommented:
>>  After swapping the smartboard,  <<  i assume you mean the disk logic board?
that worked on older disk drives, but does not work on modern ones
can you answer my post and questions above??
0
Hiren LapsiwalaManager - Information TechnologyAuthor Commented:
with the older smartboard, the disk was dead. After swapping the smartboard i could feel the vibration in the disk but not seen in DM or bios.
0
nobusCommented:
if it does not show in the bios -  no software will help
so your only options are a recovery service -  if you need the data
or try to do the recovery yourself, or scrap the drive
0
zalazarCommented:
Can you maybe post the brand and model/type of the drive.
You might want to try to attach the drive via a USB/SATA interface so it's attached to the computer as an external device.
Did you already check the manufacturer website for known firmware or other issues ?
Sometimes, but the chances are very small unfortunately, there are possible rescue procedures by accessing the drive via a special serial cable.
0
nobusCommented:
attaching to an usb interface does not help, it just adds one more layer of soft and hardware, that even does not handle erros well
0
zalazarCommented:
@nobus: You are right about the extra layer and there is the disadvantage that you can't send certain commands to the drive.
But as you can easily connect/disconnect and hold the drive in different positions this might help to get it completely spinning up and recognized again.
0
nobusCommented:
haha! that's a new one - lol
0
zalazarCommented:
Additional info:
Recovery with external enclosure and different positions:
http://hints.macworld.com/article.php?story=20061027115456243

Recovery with hard drive upside-down:
http://geekyprojects.com/storage/how-to-recover-data-even-when-hard-drive-is-damaged/
0
Hiren LapsiwalaManager - Information TechnologyAuthor Commented:
It is not detected in BIOS so i think the above techniques will not work.
0
nobusCommented:
zalazar - that may work - once in a thousand times..
0
zalazarCommented:
@nobus - indeed very small

In specific cases like a problem with Seagate drives in the past called the BSY error you are able to get a drive, which is not recognized by the BIOS anymore, working again. See also: https://sites.google.com/site/seagatefix/
It's probably not the case in this situation but you might still check for it.
0
nobusCommented:
how is it going hirennl ?
0
Hiren LapsiwalaManager - Information TechnologyAuthor Commented:
@ zalazar.. It is Samsung SATA drive

@ nobus.. no luck still..
0
nobusCommented:
ouch - that does not sound promising
if you need the data; use a recovery service like these; and ask for therir fee and policy :
http://www.lowcostrecovery.com/index.html                        data recovery Company
http://www.gillware.com/                                 "           "                   "
http://www.drivesavers.com/services/estimates.html                     "           "                   "
0
zalazarCommented:
Can't find such a Seagate problem related to Samsung drives unfortunately.
I came accross this article:
http://www.extremetech.com/computing/133294-raising-the-dead-can-a-regular-person-repair-a-damaged-hard-drive
Good luck if you go on with the recovery service.
0
Hiren LapsiwalaManager - Information TechnologyAuthor Commented:
I've requested that this question be deleted for the following reason:

No Solution Available
0
nobusCommented:
sorry, but i told you your options :

if it does not show in the bios -  no software will help
so your only options are a recovery service -  if you need the data
or try to do the recovery yourself, or scrap the drive

we cannot repair a bad drive -  but we can tell that it's bad -  and that's avalid answer
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Components

From novice to tech pro — start learning today.